Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.
Course Of The Month
30 days, 6 hours left to enrollBecome a Premium Member and unlock a new, free course in leading technologies each month.
Solved
Unable to backup index.qbs because file is corrupt or being used by another program.
Posted on 2008-02-18
Hello,
My two children have very similar computers. They are both Windows XP, both run Symantec Antivirus, and both use IBM Rescue and Recovery for their nightly backups to a usb harddrive.
One is working fine. The other gets a message every night stating "Cannot backup c:\Documents and Settings\All Users\Application Data\Symantec\Shared\Qback
Any and all suggestions appreciated.
Jeff Z.
My two children have very similar computers. They are both Windows XP, both run Symantec Antivirus, and both use IBM Rescue and Recovery for their nightly backups to a usb harddrive.
One is working fine. The other gets a message every night stating "Cannot backup c:\Documents and Settings\All Users\Application Data\Symantec\Shared\Qback
Any and all suggestions appreciated.
Jeff Z.
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
-
2
4 Comments
The .qbs extension appears to be a Quick Basic file extension. I am rather suspicious of anything written in Quick Basic as a lot of Trojans have been written in that language.
Do you know if you have any valid programs that are written in Quick Basic?
Do you know if you have any valid programs that are written in Quick Basic?
iCoreKS,
I believe this is a valid Symantec Antivirus file. All the files in the c:\documents and settings\all users\application data\symantec\shared directory have .qbs, .qbi, or .qbd suffixes. When I removed Symantec Antivirus from the system, these files all went away. And when I reinstalled Symantec Antivirus, they all came back. In addition, on my others daugher's pc (which is not having this problem), these same files exist.
I believe this is a valid Symantec Antivirus file. All the files in the c:\documents and settings\all users\application data\symantec\shared directory have .qbs, .qbi, or .qbd suffixes. When I removed Symantec Antivirus from the system, these files all went away. And when I reinstalled Symantec Antivirus, they all came back. In addition, on my others daugher's pc (which is not having this problem), these same files exist.
I never could get Lenovo Rescue and Recovery to work with Symantec Antivirus. I ended up replacing Symantec Antivirus with AVG Antivirus.
We also have a client reporting the same issue on his home laptop. Lenovo has the following to say, which isn't very helpful.
Symptom
--------
When performing a backup operation the following message might be displayed: "Rescue and Recovery is unable to back up the file <file name> because the file is either corrupted or being used by another application. Please close any application that could be using the file."
Problem Description: The Rescue and Recovery application can usually back up any file on the computer, even if it is being used by another application. However, the following files are exceptions to that rule:
Files that have been encrypted using the Windows Encrypting File System (EFS) being used by an application that uses algorithms to prevent other programs from reading the file contents.
Files that have become corrupted.
Solution
--------
Follow the instructions on the dialog prompt.
Close any application that might be using this file and click "Retry" to back up this file.
Skip this file and continue with the backup operation.
Note: if a file is skipped, it will not be stored in the backup. If you restore your computer from the backup, the referenced file will not be restored.
Cancel the backup operation.
CMVC Defect Number: 287322
Featured Post
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
The Delta outage: 650 cancelled flights, more than 1200 delayed flights, thousands of frustrated customers, tens of millions of dollars in damages – plus untold reputational damage to one of the world’s most trusted airlines. All due to a catastroph…
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs.
Launch Data Protection Manager from the deskt…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
- Anti-Virus Apps
- Ransomware
- The Email Laundry
- Email Servers
- Cybersecurity
- Microsoft Access, *malware
Suggested Courses
Earn Certification
HTML5 Specialist - Certification
Free withPremium
Course of the Month30 days, 6 hours left to enroll
717 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.