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hsyashwanth

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Throwing up Explorer.exe error when trying to view the printing preferences.

Hi
I have installed a new 3600 Printer and shared it for the network users. Users complain that they are not able to print in colour but whatever they print it is printing int B/W. when i tried to click on printing preferences to check the settings, it throws an error msg as in the attached snapshot. Can any one help me solving this?

Yash
Printer-error.JPG
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pcandler
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Multiple machines?
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hsyashwanth

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yes none of the PCs which is connected to this printer are unable to print in color
Is that yes you have re-installed the driver?
Or yes it occurs to multiple machines.

Is the printer connected to a PC via USB/parallel cable or connected directly to the network via ethernet cable and a print queue set up on a server?