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Mark VolzFlag for United States of America

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'No Audio Device' WinXP

I recently had to update the BIOS and then had WinXP reinstalled the Intel(R) PRO/100 VE Network Connection in order to reestablish my Ethernet connection with my network.  After doing this, I did not get sound from my speakers.  I went to the Volume Tab of Sounds & Audio Devices it tells me no audio device.  Yet, when I click the Audio Tab and Hardware Tab, all my settings, devices and drivers are working properly.

I went into the BIOS to see if the Audio was actually On.  It was not.  So, I turned it On, rebooted and WinXP detected New Hardware.  I ignored the WinXP Hardware Install and inserted the Dell Resource CD: Drivers & Utilities and it seemed to install the driver software.  When rebooting I did not get the WinXP Found New Hardware, but there is still no sound and when I got to the Volume Tab of Sounds & Audio Devices it tells me no audio device.  Yet, when I click the Audio Tab and Hardware Tab, all my settings, devices and drivers are working properly.

I attached my Plantronics USB Headphones because it did not require an On-Board sound card and I hoped that at least the headphones might work& they do not work, so I detached them.

I emailed Dell this morning and hoped they would answer quickly (big surprise, no return email yet).  This is truly an inconvenience because I have a voice chat session scheduled for tomorrow.  I would a grateful for and helpful ideas?

Heres the details from SiSoftware Sandra Lite:

System
Manufacturer : Dell Computer Corporation
Model : Dimension 8300
Serial Number : 92P0D31
ID : 4C4C4544-50100032-C0B93080-3133444F

System Chassis
Manufacturer : Dell Computer Corporation
Type : Mini Tower
Can be locked : No
Serial Number : 92P0D31
Boot-up State : Safe
Power State : Safe
Thermal State : Safe
Security State : External Interface Locked-out

Mainboard
Manufacturer : Dell Computer Corp.
Multi-Processor (MP) Support : 1 Processor(s)
MPS Version : 1.40
Model : 0M2035
Serial Number : ..CN4811137J04HB.

On-board Devices
Intel Pro 100 VE Network Connection : Ethernet Adapter (Enabled)
AC'97 Audio Controller : Sound Adapter (Enabled)

System Memory Controller
Location : Mainboard
Error Correction Capability : ECC
Number of Memory Slots : 4
Maximum Installable Memory : 4GB
Bank 1 - CHANNEL A DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/s
Bank 2 - CHANNEL B DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/s
Bank 3 - CHANNEL A DIMM 1 : Empty
Bank 4 - CHANNEL B DIMM 1 : Empty

Chipset 1
Model : Dell Computer Corp 82875P,E7210 Memory Controller Hub
Revision : A3
Bus : Intel AGTL+
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Maximum FSB Speed : 4x 200MHz (800MHz data rate)
Width : 64-bit
HTT - Hyper-Threading Technology : Yes
I/O Queue Depth : 12 request(s)
Maximum Bus Bandwidth : 6400MB/s (estimated)

Chipset 1 Hub Interface
Type : Hub-Interface
Version : 1.50
Number of Ports : 3
Width : 8-bit
Full Duplex : Yes
Multiplier : 2/1x

Logical/Chipset 1 Memory Banks
Bank 0 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Bank 1 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Supported Memory Types : ECC DDR-SDRAM
Channels : 2
Memory Bus Speed : 2x 200MHz (400MHz data rate)
Maximum Memory Speed : 2x 200MHz (400MHz data rate)
Multiplier : 1/1x
Width : 64-bit
Memory Controller in Processor : No
Performance Acceleration Technology : Yes
Refresh Rate : 7.80µs
Power Save Mode : No
Fixed Hole Present : No
Maximum Memory Bus Bandwidth : 6400MB/s (estimated)

APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module 1
Manufacturer : Nanya
Model : NT512D64S8HB1G-5T
Serial Number : 11070807
Type : 512MB DDR-SDRAM
Technology : 16x(32Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Date of Manufacture : Wednesday, August 06, 2003
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)

Memory Module 2
Manufacturer : Nanya
Model : NT512D64S8HB1G-5T
Serial Number : 11070807
Type : 512MB DDR-SDRAM
Technology : 16x(32Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Date of Manufacture : Wednesday, August 06, 2003
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)

Cooling Device(s)
Fan : OK

AGP Bus(es) on Hub 1
Version : 3.00
Speed : 8x
Multiplier : 1/2x
Fast-Writes Enabled : Yes
Isochronous Mode Enabled : No
Addressing Enabled : 32-bit
Aperture Size : 128MB

PCI Bus(es) on Hub 1
Version : 2.20
Number of Bridges : 2
PCI Bus 0 : PCI (1/1x PCIClk)
PCI Bus 2 : PCI (1/1x PCIClk)

LPC Hub Controller 1
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
Revision : A3
ACPI Power Management Enabled : Yes
Delayed Transaction Enabled : Yes

LPC Hub Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) SMBus Controller
Revision : A3

LPC Legacy Controller 1
Type : SMSC LPC v1
Version : 14.04
Number of Enabled Devices : 4

Sound Adapter 1
Model : Dell Computer Corp SoundMAX Integrated Digital Audio
Revision : A3
Type : AC '97
Version : 2.01

Sound Adapter 2
Model : Creative Labs SBLive! (OEM'd For Dell??)
Revision : A1
Type : AC '97

USB Controller 1
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB 2.0 EHCI Controller
Revision : A3
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

System SMBus Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.02
Specification : 2.00
Advanced TCO Mode Enabled : No
Slave Device Enabled : Yes
PEC Support : No
Speed : 100kHz

Expansion Slot(s)
PCI1 (1h) : PCI 32-bit +5V +3.3V PME Full-Length Available (Intel Corporation 82875P PCI to AGP Bridge)
PCI2 (2h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI3 (3h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI4 (4h) : PCI 32-bit +5V +3.3V PME Full-Length Available
AGP1 : AGP-8x 32-bit +3.3V PME Full-Length Used

Port Connector(s)
PARALLEL : Parallel Port PS/2 / DB-25 pin female
SERIAL1 : Serial Port 16550A / DB-9 pin male
KYBD : Keyboard / PS/2
MOUSE : Mouse / PS/2
USB1 : USB / USB
USB2 : USB / USB
USB3 : USB / USB
USB4 : USB / USB
USB5 : USB / USB
USB6 : USB / USB
USB7 : USB / USB
USB8 : USB / USB
ENET : Network / RJ-45
MIC : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-IN : Audio / Mini-jack
HP-OUT : Audio / Mini-jack

Performance Tips
Notice 224 : SMBIOS/DMI information may be inaccurate.
Tip 2511 : Some memory slots are free so the memory can be easily upgraded.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
Avatar of armerdan
armerdan
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I would do this.

1) Go into device manager, and delete the audio device
2) Reboot the machine
3) When Windows tries to install it's drivers let it, even let it look on windows update to get them
4) Windows update is likely to have a later version of the drivers than the one on the Dell Resource CD
5) Post back to let us know what happened
Avatar of Merete
This is the key and it's very small  :)
had WinXP reinstalled << you may have to just re-install the mainboard drivers,
if your hdd as a recovery partition you can use that to make a bootable cd with all the drivers needed for your Del.
These drivers covers the devices on the mainboard such as onboard  audio / modem  
Since you updated the bios did you also flash it?
Go here and select your Desktop
I started it but dont knwo if it is DEL 8300N or just 8300
http://support.dell.com/
Drivers and Downloads
http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=gen

My restults for Del 8300
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=DIM_PNT_P4_8300&os=WW1&osl=en&catid=&impid=
Good Luck

Avatar of Mark Volz

ASKER

Amerdan: Ok, I attached a screenshot of what I am looking at when I open the Device Manager.

Which am I deleting? ...or do I just delete all of them?
============================

Merete:  I don't understand what you are telling me.  I did not reinstall Windows (I would not know enough to do that).  The last link you gave is correct.  But what do I do if I download the driver software for audio? Or do I just go ahead with amerdan advice?
Doc1.doc
Your sound device is there and working properly in Device Manager. I would check again in bios and reset it. You might try remove sound entries there and let windows redetect and re-install all drivers by using Microsoft drivers. Try that see if it helps.
It just dawned on me that I do not exactly know how to delete them.  It it the same as 'uninstall' ? ... because I can see options to uninstall each driver.



Sorry for my stupidity, I am just a real noob and not confident at this stuff.
Good call though AKMARK5000 of course you uninstall them never delete,
apologies if I mis-understood you i went by your comment here>> recently had to update the BIOS and then had WinXP reinstalled
AKMARK5000  if you're not confident let us know and we can be more gentle and provide step by step.
With your comment>
But what do I do if I download the driver software for audio? <<
Yes you may download the drivers but don't install them only save them.. once you uninstall the current audio you can use the new drivers if needed.

Or do I just go ahead with amerdan advice?<<<
I suggest you stick with amerdan, too many cooks can be messy. One expert assisiting is better less confusion probably.
I'll only provide help if needed.

regards Merete


Ahhh. I backed up my drivers with some sharewhere program called "Genius".  Anyway, good thing because I uninstalled all the audio stuff that I could (Pictured in the attachment called 'Bevice Manager").  Then when I rebooted, WinXP detected those devices.  I went through the install process using the Hardware Wizard, which only let me install from where I had the backups.  Unfortunately, one device will not reinstall.  The device is a 'PCI Input Device'.  I do not even know what PCI actually is and how I can reinstall the drivers.

Please help!  I need 'step by step'.
Doc1.doc
It should be Communication Device that you can download from link above provided by Merete or here:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=DIM_PNT_P4_8300&os=WW1&osl=en&catid=&impid=

hmm that can mean several things some hardare in this case a device PCI ( probably audio) took the device drivers, look at the top VIEW open that and tick to show hidden devices, you'll be able to see if there is a device with a yellow question mark, that's the problem device, " other" devices happen when you had something open or attached when installing the audio drivers lets say, and so that device took them.
Probably explains the audio problem.

What devices do you have plugged in?
Dot4print?
expand them after show hidden devices

Do you know how to get into safemode?
Best place to uninstall drivers that are being used by another device.
reboot and tap F8 continously
http://www.computerhope.com/issues/chsafe.htm#02

 I would boot to safemode uninstall the audio drivers again only and also this other device then reboot windows will find tour audio again and install correctly.





I appreciate your help, I got more problems with this issue.  I will continue tomorrow (8-9 hours)
okay, see you then.
Ok, I am awake now.


I unattached everything except the keyboard and mouse and the networking and dial-up modem.

I rebooted into safe mode and uninstalled the devices that you mentioned.

I then rebooted and WinXP detected two missing devices (PCI Input Device and Multimedia Audio Controller).  The Install Hardware Wizard started, but I was unable to install the drivers for the two devices.  I then took a screen shot of the device manager (with "show hidden devices").

Under the 'sound, video and game controllers' -- the devices that have a darkened icon -- when I click on those the start the Install Harare Wizard.  I am a bit confused because WinXP did not initially detect them.  So, I stopped.

I included a screen shot of the "dot4print" because you mentioned it before.  According to the screen shot there are no conflicts.
Doc1.doc
ASKER CERTIFIED SOLUTION
Avatar of Merete
Merete
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I contacted the Dell forum (manufacturer of my computer).  Someone there is trying to help me out.  I am pretty sure you can read it here,,, http://www.dellcommunity.com/supportforums/board/message?board.id=dim_audio&thread.id=81697&view=by_date_ascending&page=1

The sight does not allow screen shots to be attached like Experts-Exchange,com does.  So, there is a disadvantage

However, you can see what progress has been made.
Dell-Creative-Diagnostics-030408.doc
I give up... I do not want to waste any more of your time, my time, and running in what seems an endless time.  So, I have finally decided...

I have my personal data backed up, I could care less about custom settings, any programs and applications are on their original CDs, and I have the Sound Blaster CD.  I have the disk that came with my Dell8300.  It says, "Reinsallation CD-Microsoft Windows XP Professional Including Service Pack 1 (I have a seperate update disk to upgrade to SP2).

1. Taking all the above information into account... do I have the correct CDs in order to reinstall WinXP and start fresh?
2. How do I begin?
This is very cluttered.  I will award you the points and open a new question/post.

Thank you for your help.  I just am not paciant enough to spend more time on my issue.  If you want I will open a new question/post... entitled "Reinstalling XP".
Hi AKMARK5000  never wasting my time, it's free :)
yes I was able to read the information on the other forum he's basically saying the same as I am, though I like to go clean slate  get the system functioning on the mainboard devices first.
One question strikes me you have a lot of USB 2, take from the other forum
USB1 : USB / USB
USB2 : USB / USB
USB3 : USB / USB
USB4 : USB / USB
USB5 : USB / USB
USB6 : USB / USB
USB7 : USB / USB
USB8 : USB / USB
Looking at the back of you tower can see that many USB connections?

have you checked something so simple yet can be grossly over looked, when adding a sound card you move the speakers to the new sound card?

From my undersanding, XP remembers every time I connect an external USB device such as an external drive.  So all those USB listings are just "gohsts".

Now that you mention "moving the speakers", I recently had my computer checked over by our local Best Buy Geek Squad (computer repair guys).  They said they ran some diagnostics and everything was ok, but who lnows what they really did.
My tower has 6 USB ports Plus, I used to have a USB 7 port hub and used 2 of those.  That is most likely the real reason.
trying to keep this simple for you, i'm sure you are very tired of it but do please persist time is of no consequence here, if it's not a hardware issue that is a faulty audio card.
I still like the idea of getting your normal audio functioning then you can at least use it for awhile take a rest and think about the steps you have covered and what new tricks you have learnt and what's the next step.
Do you currently have any audio out of the speakers?
Which media player do you use? this can also be a trick over looked the enw WMP has a very small button next to the volume sider this can be muted without knowing.

I'd like to offer this tool I use it's called siw,
System Information for Windows
is a tool that gathers detailed information about your system properties and settings.
Much more than the windows system Info.
And you can save the logfile of the inventory.
FYI
http://www.gtopala.com/
download
http://www.gtopala.com/siw-download.html
It may detetect problem devices.

Thanks.  I'll check out the SIW tomorrow.  I got to go.  See ya
Ok, ...another day for me.  You must be from another coubtry or at least a different time zone than me.

Anyway, I checked out SIW and installed it.  SIW does indeed show allot of information, but I just do not know what I am looking for.

I just want to clearify....

1. I have detached USB printer.
2. I do have a USB keyboard and a USB mouse attached.  
3. I did not open my computer to take my sound card out.

I am sorry if you miscommunicated the above information before.  Be that as it may, what am I looking for in SIW?
Hi AKMARK5000 yes i'm in Australia,
I was hoping SIW would show any problem devices.
But if you still have the PCI audio card installed you have confirmed this,
 then with the mainboard onboard card it will be difficult to determin what is the problem, to remove the drivers and get the mainboard audio functioning again, cleanout the PCI audio drivers so you can clean install this audio card again.
it's very confusing to understand what or how many audio cards you have installed, there should be only one in number one slot on the mainboard since windows can only deal with audio driver,
 then you added another PCI audio creative was it?
Your specs say you have two, and the number 2 is the oem for DEL?
Sound Adapter 2
Model : Creative Labs SBLive! (OEM'd For Dell??)<< is this mainboard default?
Revision : A1
Type : AC '97
-------------------------------------------
What's this one ??
Sound Adapter 1
Model : Dell Computer Corp SoundMAX Integrated Digital Audio
Revision : A3
Type : AC '97
Version : 2.01
Australia, mmm, one of the few places I'd actually consider living.  I am from the United Sates.
Do not go by the original post, Ill post you new information.  How would I do this with SIW?  
I have done some more trying to resolve the issue at http://www.dellcommunity.com/supportforums/board/message?board.id=dim_audio&message.id=81778&jump=true#M81778
It's Friday for me. So, as a last effort to try to resolve my issue, I will try and post new information today or tonight (my time zone).  
 I am just going to prepare for a clean XP reinstall on Saturday or Sunday in order to see if that will actually resolve anything.  I know its allot of work to reinstall the programs, applications, and other data.  But it seems like it is my only option if I want to get my issue resolved.
I've changed my mind again. Due to events listed at http://www.dellcommunity.com/supportforums/board/message?board.id=dim_audio&thread.id=81697&view=by_date_ascending&page=5
 I have decided against reinstalling XP.
good move, yes i read the details there thanks says the same thing really,
as I said AKMARK5000  your best option is to remove the card get your default working then reseat or re-install the card.
it's really quite simple to do if this is a PCI card, did you install the PCI card?
As in open the case and insert the card into a slot?
Just take it out but do unpower the machine remove the power cord complete



I admit, I should have done that a day ago... when you described it.  

I'm too tired to do it tonight.  So it'll have to wait.  

On the other sight I asked In order to get the on-board sound going what steps do I have to do besides remove the SB Card? -- I'm asking you incase the other site does not answer.  And besides, you may know something the other guy does not know.
thanks for your vote of confidence i'm pretty sure they're in the know,  yeah take a well earnt rest  no worries there.
What I would do,
power off remove the PCI audio card you inserted. power in again reboot
uninstall all traces of the new card  first.
check there is no " other " devices uninstall that as well.
uninstall onboard default audio card then reboot.
Windows should find the drivers automatically and put things right.
hopefully you'll have audio again using your default onboard audio.
if not check the device manager and install or upgrade drivers manually
USe the VIEW unhide devices to check if there is still some device using them

locate your default audio drivers for your DEL first.
I just wish to mention if you have a setup disc this is preferred incase you have over written the default drivers for the DEL onboard by accident and this has caused the audio problem in the first place.
 May have been what created the other unknown device.
Get to this point when your ready ie  have time I can wait and will receive an email when you post back your results.
Enjoy having sounds again.
then we can move onto installing the PCI audio card.
Good Luck
Merete
I went to take out the SB Live card.  Originally when I just reseated the card in the same slot I didn't thin anything of the fact that the SB Live was attached to the NIC card.  It also seems there is another wire, maybe a power wire?  In any case, I could disconnect the wire between th SB Live card and NIC card, but the other wire looks to be attached right to the SB Live card by a chip of some sort (I don't view this as normal).  I just re-re-seated the SB Live card.
sounds like an audio cable connecting the card to audio on the mainboard ?
It was actually a connection to the front panel.  You can read the posts...

http://www.dellcommunity.com/supportforums/board/message?board.id=dim_audio&message.id=81859&jump=true#M81859
The other post has probably quit for today, if you are around, can you tell me, is there a way to turn off the SB Live sound without physically removing the card?
The SB live is this the PCI card you're adding? you can disable it in device manager
 but if it has the wrong drivers you may not be able to get windows to switch drivers without forcing it.
Did not work.  I guess that I so not have the correct drivers.
correct
 the fact you have "OTHER" device that's the one created because it can't find the hardware and why is it there :)
so to find  the problem when there is duplicate devices windows can't find the right one and doesnt know how to so you'll need to remove all of them first then install the default one
Ok, I will try that but not until next weekend... I have some other stuff to do before then.  I have an HP laptop running Vista.  The sound is ok and supports my Plantronics USB Headset.  I have hooked up my full size monitor, keyboard and gaming mouse so I am all set for the week.

Thanks so much for your help.  Maybe we can stay in contact?  My email is akmark@dreamscape.com

Anyway, see you later.
No probs AKMARK5000 have a nice week end what's left of it.
We can't use emails to assist with questions if it is pertaining to the open question. it's unfair to others.
 I have my email included in my profile for such situations.
I can assist you anytime if you like so long as it's not related to this open question.

I suggest you have your email removed.
All the best
merete