Link to home
Start Free TrialLog in
Avatar of RippleIT_com
RippleIT_com

asked on

Entourage loses connection to server when new message is started

Client using Entourage 2008 on Leopard. Exchange server is hosted by AppRiver. The user has had a number of issues, possibly as a result of migrating from 2004 to 2008. Long story short, I trashed Office 2004 and 2008 Identities and in fact wound up renaming the entire Microsoft User Data folder in order to keep Entourage from automatically purging mail from the database.

At this point, all mail is present and when Entourage is launched, the connection to the Exchange server is established and mail comes in. However, as soon as you start a new mail message, Entourage prompts for the user's password, and goes offline. This is what I've been unable to find a fix for. I have rebuilt the database, which has not helped. I opened a case with AppRiver, and their suggestion was....to rebuild the database. I'm at a loss.

One thing I should add is that if I open this user's account in Outlook, this problem is not reproduced.
ASKER CERTIFIED SOLUTION
Avatar of isaman07
isaman07
Flag of Canada image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of RippleIT_com
RippleIT_com

ASKER

Wow. That actually might do the trick. I won't be able to test until "business hours" in the morning, but I might actually be able to sleep tonight now.
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Thanks very much. I feel a little dumb as I should have known to check this. I think frustration had set in and clouded my judgment.