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Dell PowerEdge 2600 and unknown PCI devices after Server 2003 Sp2 installed

I have an SBS Server 2003, which I recently installed Sp2, and SharePoint Sp3. After doing so I have three unknown devices which were not there before. The devices are listed as PCI Device, PCI Device, PCI Serial Port. I tried uninstalling them, but they eventually come back up or after doing a hardware scan. There are only three PCI devices in the server and they are a RAID controller, and 2 network cards. I called Dell and they suggested running the Dell Server Update Utility which I did but it only offered drivers for already installed hardware, and after that they asked me to run DSET and compiled a hardware report which I did and it showed the following.

PCI_1 [Not Occupied] 32 Bits
PCI_2 [Not Occupied] 64 Bits
PCI_3 [Not Occupied] 64 Bits
PCI_4 [Not Occupied] 64 Bits
PCI_5 [Not Occupied] 64 Bits
PCI_6 PRO/1000 MT Server Adapter 64 Bits
PCI_7 PRO/100 S Server Adapter 64 Bits
Embedded 82801CA/CAM (ICH3-S/ICH3-M) USB Controller #1 N/A
Embedded PRO/1000 XT Network Connection N/A
Embedded PERC 4/Di N/A
Embedded HP Communications Port N/A
Embedded Rage XL PCI N/A

None of this looked out of place, and it appears everything is installed, but still the devices remain in device manager. Drilling down farther into the report I found this.

Problem Devices  
Device  Error Code
Intel(R) PRO/1000 MT Server Adapter  22
Intel(R) PRO/1000 XT Network Connection  22
PCI Device  28
PCI Device  28
PCI Serial Port  28

The interesting thing is that Dell couldn't tell me what the error codes meant. I have yet to call Microsoft, but I am considering it. Everything with the server is working fine, but I always prefer to have my ducks in a row to prevent worrying if this is causing a different issue later should one present itself.
 

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Pber
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Do you have it hooked up to a USB KVM device?  If so, it might be virtual USB devices.  Try manually looking for the driver and specify USB Mass storage driver.
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MSJoe

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Yes it is connected to a KVM, but it is connected via VGA, and the mouse and keyboard are connected via PS2. The KVM does have USB ports on it which at one time where used, but I disconnected that and switched it over to PS2 because the USB didn't always work right.

You really think that this is what it could be? I ran a device identifier and it said the chipset was made by Agilent Technologies, but I can't find anything on them.
Download this massive Dell System Update software. Burn it into a disk and run the update. It will automatically update or install any missing drive in Dell system.

http://ftp.us.dell.com/sysman/OM_5.2.1_SUU_WIN_A00.ISO

K
Correction: It will automatically update or install any missing drivers in Dell system.

K
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I already ran that Inkevin, and it says my system is up to date.

Pber, I can't find the generic USB mass storage device driver...would you know off hand where that is found? I search through the manual driver list but no luck.
Did you install Dell Open Manage on the server? Try to install it and let us know if the unknown device still show in device manager.

K
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Open Manage is installed, I am running v 5.2.0.
Do the NIC show up OK in Device Manager? What exactly do you see in Device Manager? a yellow question mark? Exclamation mark?....

K
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Well in device manager I see three NICs, all of which are working fine, but two of them are disabled. On the three PCI devices listed they are yellow ?s with black ! on them meaning the device is not working and that there is a driver problem. I spoke to Dell and they have no clue what it is but all the hardware in the system is from Dell and came stock from my knowledge.
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UPDATE* I spoke to Dell, and I spoke to Microsoft as this is a Dell server, and this problem resulted after the installation of Service Pack 2 for Server 2003. Microsoft said that it was in fact a missing driver stating Dell would be responsible for resolving the issue.

I contacted Dell and found someone who really knew or understood my issue and together we determined that the three bangs in device manager listed as the following PCI Device, PCI Device, and PCI Serial Port were in fact a Remote Access Controller which did not have the correct drivers installed.

The tech asked me to reinstall Dell Open Manage as he stated that performing a full installation (choosing custom) selecting all components which included the drivers for the Remote Access Card would resolve the issue. It did not, and Dell can't figure out why the drivers for the card are not installing, but the problem is drivers are not being installed for the device. I am waiting for information from them, as they are unsure at this time why it is not installing correctly.
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lnkevin
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I tried to upgrade the firmware for the Remote Access card but it said it couldn't find it.

I guess the last thing is to try and resit it, but due to the position of the card in not 100% sure I can without taking down the server for too long. It seems it is in a wierd position. I am thinking I am going to come in on the weekend and work on it. :(
I had the same problem - less one 'Unknown PCI Device". I ran the Dell OM 5.5.0 install again - selected Modify, enabled the RAC componant (which was Red-X'd by default), finished the install. The result got rid of the unknown PCI devices and replaced them with three adapters under a new "Remote Access Controller" (PCI Function 0, PCI Function 2, and RAC virtual UART Port ) and a new "RAC PPP connection using RACPORT" modem.  Maybe the newer version of OM will help you.