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radiotechdueFlag for United States of America

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troubleshooting High CPU performance spikes

What troubleshooting suggestions do you have for a machine that is spiking at 100% processor usage when this user is working in a propietary application used for scheduling music at our radio station. The machine is running Win XP w/SP2
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Does this program use flash? Flash can be such a cpu hog.
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Also run an antivirus scan.
close messenging programs and test.
Thank you much.   : )