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Danny ChildFlag for United Kingdom of Great Britain and Northern Ireland

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"mailbox is over its size limit" error on POP3 account

Hi,
on a user's home pc, they get repeated warnings that their mailbox is over its size limit.  But, they have a POP3 account with a broadband ISP, and are not on a domain.  So, why should these come up?

The error is:
From: System Administrator [mailto:postmaster@he.local]
Sent: 04 March 2008 01:23
To: <their user name>
Subject: Your mailbox is over its size limit
Importance: High 

Your mailbox has exceeded one or more size limits set by your administrator.
Your mailbox size is 41030 KB.
Mailbox size limits:
        You will receive a warning when your mailbox reaches 40000 KB.You may not be able to send or receive new mail until you reduce your mailbox size.
To make more space available, delete any items that you are no longer using or move them to your personal folder file (.pst).
Items in all of your mailbox folders including the Deleted Items and Sent Items folders count against your size limit. 
You must empty the Deleted Items folder after deleting items or the space will not be freed.
See client Help for more information.

 - note, the System Administrator address above - postmaster@he.local - is not a valid address.
Also, the limit shown is 40mb - very low.  The ISP swears blind that it does not set limits on these kind of accounts.  I'll try and check whether there are any options set in error to Keep A Copy of the Email On The Server....

They're running Outlook 2008, but also had this when using Outlook 2003 too.  

I've suggested a rule to delete the warnings on sight, but it would be nicer to fix than workaround....
cheers, Danny
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vishal_impact
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HI
war1
I am sure as well that there is an size limit fixed on the isp mail server .
Can i please ask the AUTHOR to send the headers and IP configuration of the PC to check the possibility of SPAM.
THnx
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still checking on the ISP limits, but it's tricky as I can't get access to the system directly, all I can do is to advise the user what to check.  Will let you know.

To confirm the System Administrator address, it is as I posted above.  I suspected spam as well, but there aren't any spam indicators to it - no html, no spoofed addresses, no invisible gifs, etc.

The other odd thing is that the email says that Send/Receive will be disabled till the issue is resolved, but this is not true...  still no problems with the actual sending at all.  
ok
As i said before as well to cancel the possibility of spam please give us the headers of that email and then we will be able to see if its spam or not thanks
Vish
working on getting the user to install www.logmein.com, and then I'll be able to poke about some more.... please bear with me!
The user seems to have gone cold on this issue, despite repeated prodding.  So, all I can do is take it at face value, and assign points accordingly.  I'll try and fix this in the future, and will post back with the final outcome.  Thanks for your help guys, and sorry I can't be more definite.  
cheers, Danny
I can see this all hapened a couple of years ago, but my client has just received the same message, also from postmaster@he.local. The only differences were the mailbox sizes. I thought it must be spam, but why? There's no request for information, no attachment with a nasty payload.