Link to home
Create AccountLog in
Avatar of dandp
dandp

asked on

how do I fix automatic updates issues

A user of a Dell Latitude C640 running Windows 2000 professional has preconfigured microsoft automatic updates that is not working.  What steps do I need to take to trouble shoo this issue?
Avatar of Richard_de_groot
Richard_de_groot
Flag of Netherlands image

Is this something that will help?

http://support.microsoft.com/kb/835399/en-us

Cheers
Avatar of dandp
dandp

ASKER

Thanks Richard!
My problem is not the the installation is not successfull, but I have to force the updates to run from the laptop, instead of them running automaticall per the set scheudle.
Any other clues????
Thanks,
Kelly
Is it possible that you do not have Windows INstaller 3.1 installed? Can you verify and try again?

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=889482fc-5f56-4a38-b838-de776fd4138c

Cheers
I found that you need to meet some software to make this go automatic:

Have a look on:
http://support.microsoft.com/kb/842773/en-us

and especially the next part within this article:
How to download and install the update package that includes BITS 2.0 and WinHTTP 5.1 for Windows 2000
Note If you have disabled the BITS service on your computer, the BITS service is automatically enabled when you install BITS 2.0.

BITS 2.0 and WinHTTP 5.1 are packaged together in the update that is named KB842773. To download and install KB842773, visit the Microsoft Windows Update Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
Administrators can also download this update from the Microsoft Download Center.

The following file is available for download from the Microsoft Download Center:

Download the Windows2000-KB842773-x86-ENU.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=3EE866A0-3A09-4FDF-8BDB-C906850AB9F2&displaylang=en)
For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (http://support.microsoft.com/kb/119591/) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Administrators can also deploy this update by using Microsoft Software Update Services (SUS). For more information about SUS, click the following article number to view the article in the Microsoft Knowledge Base:
810796 (http://support.microsoft.com/kb/810796/) Software Update Services Overview white paper available

I'm curious if this will work. Let me know.

Good luck
ASKER CERTIFIED SOLUTION
Avatar of Richard_de_groot
Richard_de_groot
Flag of Netherlands image

Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Avatar of dandp

ASKER

Richard thank you for your echange!!