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arcitsolFlag for United Kingdom of Great Britain and Northern Ireland

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How do I reload from Maintenance Mode?

I have an X700 that has failed during an upgrade from v9.1 firware to v10, I cannot connect to or ping the units IP in normal operation. I removed the box from production and decided to go the route of quick setup + safe mode to reload the unit, but I cannot connect in safe mode to reload from the quick setup wizard, the firebox will not discover, I have tried crossover cables, the serial cable etc.. no joy at all. I have read that I can use maintenance mode to reload the unit as I can ping the unit when it is booted to maintenance mode, can anyone give me some instruction on what to do next to get a working image loaded, either from a backup or from scratch?

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Hi Arcitsol,

can you please provide some more details how did you resolved the issue in bit more details as I'm also stuck with same issue.

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Hi amrisha1983,
This is one of the suckiest situations to find yourself in, you need to load the PC that you attempt the repair from with both the WG system manager & the version of fireware that you want to put on it. You need to connect to trhe unit with both the ethernet & serial cable for the fbxinstall.bat to work, set your PC IP address to  mask and gateway
Boot the X700 to safe mode just as if you were doing a quick setup, then you are set to go, the utility is in the bin folder of your WSM installation usually C:\Program Files\WatchGuard\wsm10.2\bin so navigate there via a command prompt and then use the command fbxinstall to try using the Network cable & the default COM port of COM1, or try fbxinstall -port com2 (or whatever com port you are using) more info at 

best of luck