Link to home
Start Free TrialLog in
Avatar of rutlandict
rutlandictFlag for United Kingdom of Great Britain and Northern Ireland

asked on

Windows XP Machine experiencing DVD-ROM Driver problems

We have a clients Packard Bell IXTREME 6073 in the workshop with DVD-ROM Driver Problems. Running on Windows XP with SP2. It recognises the Drive in device manager but wont install drivers. I have looked at Packard Bells drivers for the machine, nothing specific for the Drive. Tried re-installing Chipset drivers to no avail. I have replaced the drive with a new drive and the same problem occurs, recognises the drive but wont install drivers. I did think it may be something todo with Windows Services but wouldnt know.

Another point to consider is that the Client has two of these exact machines which are totally seperate at home and both have the exact same problem.

Gratefull for all suggestions!

Cheers

James
ASKER CERTIFIED SOLUTION
Avatar of ewavefront
ewavefront
Flag of Malaysia image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of rutlandict

ASKER

Thanks for your comment -  I Agree, but thats the problem Windows recognises the Drive but does not install the drivers. Device manager shows exclamation marks for the drive.  The Drive does not appear in my computer or Disk Management(local) in Administrative Tools.
After more investigation it appears it could be a confliction between the drives and some Virtual CD4 software that had been installed. This has created 3 Virual Drives, seeming to have stopped drivers for the actual Drive installing. We have attempted to remove the software but have come accross problems whereby the software has left entries in the registry.

Please Help!