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can't receive email


today we had a user (just this one user) can't receive email either from internal or external email thru webmail or Outlook ,but can send email.
This user is always be able to receive email  but just happened today.
we're using exchange 2003 ent
this user mailbox is about 400 mb
no mailbox limited
no mailbox restriction

thank you

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what does the sender get back?