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Ryan_RFlag for Australia

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Adobe Distiller not responding

Hi All

I'm trying to help someone reduce the number of clicks/steps required to open a PostScript file in Adobe Acrobat 7.05 Standard

Currently - the user runs Oracle inside IE7 - they click a 'View Output' button - which causes IE7 to ask if you want to save or Open the .ps file. Currently - the user has to click 'Save As' - save it to a folder on his desktop. Then when the file finishes downloading it has the 'Open', 'Open Folder', etc buttons. He can click Open - which will open the file in Adobe Distiller - convert the .ps file to .pdf and open the pdf in Acrobat.

It would be preferrable to click the 'View Output' button - and then just click Open in the IE7 download confirmation dialog box - but when we do this - Distiller hangs and doesn't convert the file to pdf. It doesn't appear to start the conversion process at all.

The only real difference between the 2 methods is the location of the .ps file - the former being in a folder on the users desktop - the latter being in the Temporary Internet Files folder for IE7.

Two other Oracle users do not have this problem. A former IT Staff member fixed the problem once before by fluke - but he isn't the kind of guy who writes documentation - sigh.

Any ideas would be much appreciated.
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Hi

have you tried it on an upgraded system (7.0.9)?

I cannot think of why this should happen other than a corrupt IE integration, so an upgrade may fix it...

hth
capt.
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ASKER

I'll give it a shot.

Do you know where to get the update from? I don't recall seeing an update menu item and don't want to skip right over to Adobe 8.x
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Thanks - I'll let you know if this helps at all from work tomorrow.
Good luck.
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Installed the update but nothing has changed.

When saving the file and running it afterwards - everything works, but when click the Run/Open box in IE7 when asked about Downloading the file - Adobe Distiller doesn't do anything (it is still responsive though).

Could it have something to do with the Temporary Internet Files folder or something else?
Hi

It sounds like the integration with IE is not working anywmore, Cleaning out the Temporary nternet files is always a good idea...

Also if you go to Tools menu in IE and select 'Manage Add ons (select from dropdown: Addons that have been used..)' you should have 4 entries for Adobe (1 ActiveX Browser Control, 1 Toolbar, and 2 Helper entries), the latter 3 should be enabled (dropdown: currently loaded), the first is in a different list (dropdown: runs without permission).

Make sure all these are enabled. If you don't have these or they are not disabled then there is some corruption in the browser integration.

hth
capt.
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There are a few Adobe items listed there but they're all disabled:
untitled.JPG
What happens if you enable them and restart IE? Select one by one and toggle to enabled...
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For some extra info - this particular user has Local Admin on that PC to see if anything helps.

I have Domain Admin access - and I logged into the PC and in my account the BHOs are enabled - but there wasn't really any difference. I went to take a screenshot of the Distiller screen just in case it helps - and then noticed an error message that I hadn't seen before:
s.jpg
t.jpg
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The user of the PC (with local admin access) can't enable the BHO's - they are greyed out as you can see.
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Any more ideas?

I'm off for tonight but will check back here tomorrow.
Hi Ryan

timezones... same here had to log off last night, will think about this, clearly there is something happening and the PS is locked out from Distiller process...

What are your permission settings for the Adobe PDF printer?

capt
Hi

Can you have a look at the TaskManager, I wonder if Oracle has it's paws on it, which effectively locks the file...how to fix it is another question....is there a spool setting for the Oracle printer?


Just thinking out loud...

capt
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ASKER

'Permissions for the Adobe PDF printer'

What do you mean by permissions?
Hi

if you go to Printers and right click Adobe PDF printer => properties => security do your users have the correct permissions?

You should have for example
Everyone =>Print
Administrators =>Full Control
Power Users =>  Manage/Administer & print

hth
capt.
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Will let you know on Monday...
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Everyone except 'CREATOR OWNER' had Print privilages - enabling access didn't make any difference.

When the user is less busy I'll run Filemon to see if any extra processes are using the .ps file. If that did happen to be the case, I'm not sure where we would go from there, though.
yep, it is a stab in the dark...feels like I am missing something obvious...
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Here's the Filemon Log:
http://ryzza007.googlepages.com/Filemon.zip

I'll remove it after your next post here.
Got it, will look at it tonight...
I cannot see anything jumping out but it is a massive amount of data... there are some MS Office entries which are baffling

Thoughts:
Does the same happen in FireFox?
What settings have you got for editing HTML files in IE options? (Try to figure out the call on Winword.exe).
File associations, are ps files associated with Distiller?

I am guessing here sorry...
capt.
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The finance guy is away for 3 days - so I can play with his PC until then - but I don't have passwords to get into the Oracle finance system for obvious reasons.

ps files are associated with Distiller (I set that manually as a possible fix a while ago)
Word was the editor - changed to Notepad.

I could install FF but wouldn't be able to test it. We generally don't use FF except for web-developers, etc.
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I am planning on upgrading the PC to use Acrobat 8.1 Standard to see if this helps at all.
ASKER CERTIFIED SOLUTION
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Points for your effort in trying to help - unfortunately nothing fixed this issue, so we'll continue to use the workaround for now.