Link to home
Start Free TrialLog in
Avatar of f014firefox
f014firefox

asked on

What causes this issue? (2003 X86 Print Server & 2003 X64 EE Presentation Server 4.5)

On our presentation Servers we are experiencing the following issue "Faulting application splwow64.exe, version 5.2.3790.1830, faulting module hpzui4wm.DLL" on our Citrix Server's which are Version 4.5 on 2003 X64 and a 2003 X86 clustered print solution. Any ideas?
ASKER CERTIFIED SOLUTION
Avatar of Scott Anderson
Scott Anderson
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Are you still needing assistance with this issue?  Thx
Sorry for the delay in responding Scooter, Yes the 61 series driver uses the hpzui4wm.dll which causes the issue, reverting back to the previous 60 series driver resolves the issue.
Thanks
John