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sklawitter

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Cisco CME transfering pstn call to another extension or voicemail

I am very new to Cisco VoIP, so this is probably an easy question.

We have a Cisco 2801 ISR IOS 12.4(11)T running Call Manager Express and Unity Express w/ Cisco 7931 IP phones.  For some reason, the 'Transfer' option on all of the phones is unavailable.  

We are a small office and have CME set up as a key system.  The goal is to be able to forward calls from the pstn to individual voicemail boxes regardless of who answers the phone.  So the call flow is:  call A comes in via a pots line, and is answered by employee B, employee B transfers the call to employee C's extension and if employee C is busy or unavailable, the call forwards to voicemail.  

I probably included more code than necessary, but I wanted to give the whole picture.  Remember, I am very inexperienced with this!  Thanks!!
tftp-server flash:apps31.8-2-2ES1.sbn
tftp-server flash:cnu31.8-2-2ES1.sbn
tftp-server flash:cvm31sccp.8-2-2ES1.sbn
tftp-server flash:dsp31.8-2-2ES1.sbn
tftp-server flash:jar31sccp.8-2-2ES1.sbn
tftp-server flash:SCCP31.8-2-2SR1S.loads
tftp-server flash:term31.default.loads
!
control-plane
 !
!
!
voice-port 0/0/0
 connection plar opx 5100
!
voice-port 0/0/1
!
voice-port 0/0/2
!
voice-port 0/0/3
!
!
!
!
!
dial-peer voice 6000 voip
 description VM-AA
 destination-pattern 5...
 session protocol sipv2
 session target ipv4:10.1.0.10
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 9362525 pots
 destination-pattern 9362525
 port 0/0/0
!
!
!
!
telephony-service
 load 7931 SCCP31.8-2-2SR1S
 max-ephones 20
 max-dn 30
 ip source-address 10.15.0.1 port 2000
 auto assign 1 to 2
 system message Helix Technologies
 url services http://10.1.0.10/voiceview/common/login.do
 url authentication http://10.1.0.10/voiceview/authentication/authenticate.do
 voicemail 5028
 max-conferences 4 gain -6
 web admin system name webadmin password cisco
 dn-webedit 
 time-webedit 
 transfer-system full-consult
 transfer-pattern 5...
 create cnf-files version-stamp 7960 Mar 08 2008 08:50:47
!
!
ephone-dn  1  dual-line
 number 5000
 label Sam Klawitter
 description Sam Klawitter
 name Sam Klawitter
 call-forward busy 5028
 call-forward noan 5028 timeout 18
!
!
ephone-dn  2  dual-line
 number 5001
 label Randy Clark
 description Randy Clark
 name Randy Clark
 call-forward busy 5028
 call-forward noan 5028 timeout 18
!
!
 ephone-dn  3
 number 5002
 label Sam Hughes
 description Sam Hughes
 name Sam Hughes
 call-forward busy 5028
 call-forward noan 5028 timeout 18
!
!
ephone-dn  30
 number 5100
 name 936-2525
 trunk 9362525
!
!
ephone  1
 no multicast-moh
 mac-address 001B.D53D.9E58
 username "SamK" password null
 type 7931
 button  3m3 16:30
!
!
 !
ephone  2
 no multicast-moh
 mac-address 001B.D53D.9DBF
 username "RancyC" password null
 type 7931
 button  2m3 16:30
!
!
!
ephone  3
 no multicast-moh
 device-security-mode none
 mac-address 001B.D53D.9D05
 username "SamH" password null
 type 7931
 button  1:3 16:30

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Avatar of bfason
bfason
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What do you mean by unavailable? As in the softkey for transfer doesn't work or that it's not there?
Avatar of sklawitter
sklawitter

ASKER

The transfer button appears on the lcd, but cannot be selected.  It is grayed out and offers no functionality.  
Would anyone have a configuration that is relatively close to mine that I could look at and compare?  I am sure my problem is one of inexperience, and it would help me greatly to inspect a known working configuration.

Thanks!
I am also increasing this to 500 points as this system is going into production this coming Sunday.  
I have found a workaround for this problem that leads to another problem.  I am cancelling this thread and will place another question.  Thanks!
ASKER CERTIFIED SOLUTION
Avatar of sklawitter
sklawitter

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