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webshock

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Need help resolving Exchange error 0x8004011b and 0x8004011f

Here is what I have tried:
http://support.microsoft.com/kb/555049
http://support.microsoft.com/kb/905813 (0x8004011f) I got the F error after I deleted the OAL on the server, recreated and rebuilt it. I also dismounted and remounted the mail store of the affected users. I was ready to tackle this new error coming in this morning only to find out the old B error was popping up again.

This error isn't limited to just 1 person, but rather everyone in the mail store. It happens with both outlook 2003 and 2007.

I have recreated the outlook profiles on the clients and still have the problem.
I have disabled the antivirus on the 03 sbs server and the problem is still there. The AV is set to not scan the exchange folders and databases directly so i have ruled out corrupted db problem.

On the client i have deleted the offline address book files and tried to do a entire OAB download and this is the error I get from the client event viewer.

Event Type:      Warning
Event Source:      Outlook
Event Category:      None
Event ID:      27
Date:            3/7/2008
Time:            12:11:16 PM
User:            N/A
Computer:      RECEPTION
Description:
OAB Download Failed. (Result code in event data).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 01 00 00 00 1b 01 04 80   .......€
0008: 00 00 00 00 03 00 00 00   ........
0010: 00 00 00 00 00 00 00 00   ........
0018: 00 00 00 00 00 00 00 00   ........
0020: e9 fd 00 00 00 00 00 00   éý......
0028: 00 00 00 00 00 00 00 00   ........
0030: 00 00 00 00 00 00 00 00   ........
0038: 00 00 00 00 00 00 00 00   ........
0040: 00 00 00 00 00 00 00 00   ........
0048: 00 00 00 00 5c 00 00 00   ....\...
0050: 00 00 00 00 03 00 00 00   ........
0058: 02 00 00 00 6c 69 61 7a   ....liaz
0060: 6c 69 61 7a 00 00 00 00   liaz....
0068: 00 00 00 00 00 00 00 00   ........
0070: 00 00 00 00 00 00 00 00   ........
0078: 00 00 00 00 00 00 00 00   ........
0080: 00 00 00 00 00 00 00 00   ........
0088: 00 00 00 00 00 00 00 00   ........
0090: 00 00 00 00 00 00 00 00   ........
0098: 00 00 00 00 02 00 00 00   ........
00a0: ef 18 00 00 ef 18 00 00   ï...ï...
00a8: 00 00 00 00 00 00 00 00   ........
00b0: 00 00 00 00 00 00 00 00   ........
00b8: 00 00 00 00 00 00 00 00   ........
00c0: 00 00 00 00 00 00 00 00   ........
00c8: 00 00 00 00 00 00 00 00   ........
00d0: 00 00 00 00 00 00 00 00   ........
00d8: 00 00 00 00 00 00 00 00   ........

There are no errors on the exchange server event viewer.

I attempted to find OABinteg.exe on the MS dotnet download site so I can try to troubleshoot the OAB but the site has been taken down and I couldnt find another download location for this program.
http://www.gotdotnet.com/Community/UserSamples/Details.aspx?SampleGuid=A2338E73-F521-4071-9B1D-AAF49C346ACD


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webshock

ASKER

Forgot to include the Outlook error message in the sync folder

14:11:38 Microsoft Exchange offline address book
14:11:38 An error occurred while decompressing the Microsoft Exchange offline address book files.
14:11:38       0X8004011B
I downloaded oabinteg from the site below today.  However, I can't help you with the rest.  Good Luck!

ftp://ftp.microsoft.com/PSS/Tools/Exchange%20Support%20Tools/OABInteg
webshock,
        that f and b error sounds like synchronization errors between your outlook clients and the OAB. I was having issues with this particular error. Are you using IIS on exchange? Do a test email auto configuration (CTRL + RT click on the outlook in the system tray) and see what the FQDN for the OAB is. If it's not correct or if it's supposed to be https when it's http instead, change it up a bit and do a download address book to confirm. It takes about 15 minutes to replicate (even after force) but that's what corrected the issues for me. Mind you I'm running Exchange 2007 but the config of the OAB is very similar to IIS and Exchange 2007 when comapred to Exchange 2003. Hope that helps.
Hey guys thanks a lot for the responses, ill be sending you some points badman for showing me where to find that tool. i gave up after looking for it for a hour or 2.

as far as my solution goes, I appreciate your input USAF The One

I did a test autoconfig as you suggested and got a bunch of SMTP error messages when it tried the Autodiscover and Guess smart.
I didnt see an option to dump the errors to a log file so i cant provide the specific details. There were various errors I didnt see before  so i think we are on the right track here.

Any chance you could elaborate on what do to so I can continue to check or modify the settings you are talking about?  I didnt see any entreies for a Qualified Domain name on a OAB in the test message. It just tried to connect to the pop and smtp on the server.
Thanks again, finally some progress.
Sure, in the Exchnage server console, there should be an option to enter a URL for the OAB (internal and external). My issue was we had an external DNS entry for our mailserver and it needed to be the FQDN for our domain and not the external suffix. For example, the domain name was DESKTOP.COM and the suffix was OFFICE.COM. The OAB URL was HTTPS//mailserver.office.com/OAB, it was erroring out because it needed to be HTTP://mailserver.desktop.com/OAB/.

If your's is already HTTP, then your server may require SSL in IIS for the OAB and the HTTPS may be required for our organization, it's not so we use HTTP.

Bottom line, check the URL for the OAB and make sure your domain name in AD (FQDN) is the suffix for your OAB, and verify if SSL is required for OAB in IIS and check the HTTP or HTTPS for your OAB url in Exchange. Let me know if you have any questions.
I'll visit this some more on monday. thanks a bunch. ill send you a few more comments then
USAF_The_One:
These functions are are referring to could be exclusive to Exchange 2007 as i cant find them on my 2003 SBS box.

Thanks a lot for your assistance, but my issue is still unresolved. Much appreciated.
Check this link out it should lead you to your OAB settings, I didn't see a specific spot on the URL but I believe (remembering my previous job and it's exchange environment), that it's somewhere in those settings.

http://technet.microsoft.com/en-us/library/aa996131(EXCHG.65).aspx
excellent reference :) thanks a bunch.

I installed Exchange SP2 on my SBS Server (which already had Win2k3 SP2 on it) and created a newOAB . I dont see a set of folders inside this OAB yet . Maybe i need to wait for a specific time for the server to create all the OAB folders. On my old OAB there wasnt an v4 OAB folder so perhaps this solution will help my sync problems.

I think then i'll have to figure out how to enable v4 by default and not 2 or 3. I guess I'll have to wait until tomorrow to see if a v4 folder is created.
v4 is now there and everything is configured correctly. I still am having this problem. Everything is configured correctly.

I think it has something to do with having Trend Micro Client Server Messaging Security on a 2003 SBS server.
I found another question here on EE where the problem exists in a scenario entirely identical to mine.

Here is what I did. TM CSM v 3.6 did not have patch 1 installed. So I installed it, then i applied the post patch maintenance explained in the readme (you have to add more registry entries after the patch) and the outlook clients are still throwing sync errors.

This time this is what I'm getting:
8:07:53 Synchronizer Version 12.0.6300
8:07:53 Synchronizing Mailbox 'SNIPPED USER NAME FOR ANONYMITY'
8:07:53 Done
8:07:53 Microsoft Exchange offline address book
8:07:53 An error occurred while decompressing the Microsoft Exchange offline address book files.
8:07:53       0X8004011B
Did you regenerate a new OAB after the upgrade? It may require it since you are now running V4. I've looked into your error and this is what I have found so far...

http://blogs.msdn.com/dgoldman/archive/2006/10/23/outlook-client-fails-to-download-the-oab-with-error-0x8004011b.aspx

Also check with OAB integ utility (instructions included in above link) and let me know if that hints at a possible other issue. Thanks.
I did recreate the OAB and have asked the guy who wrote the application (D Goldman at MS) for help but he seems to be unavailable at the moment.

I have looked at the OAB log generated and i cant make any heads or tails of it. I will include the client log in hopes of someone helping me decipher the log.

I'm pretty convinced that its something caused by my security suite from Trend Micro. There is someone else here on EE with the same exact problem I am having and he too can't find a solution.

Windows 2003 sbs running Trend Micro Client Server Messaging Security.

I do have a log i'm just reluctant to post it as these messages are spidered by google and a lot of privacy and security issue rise up with the info the log shows (I.E computer names server names domain names and user names) I'll post the log if there is a way to secure it. Perhaps a passworded zip or perhaps i can email the log to someone who excels at reading the info OABinteg spits out.

Push come to shove i can parse the very long log and just cut out the names i dont want splattered on the net.
I would open an email case with MS on this subject. Sounds like Trend is diabling certain OAB policies and preventing it from Syncing. Try (if you can) turning it off temporarily and see if you can get OAB to sync with your clients. MS is discreet and I've submitted logs to them (in their entirity) and I don't have to worry about putting my domain/systems information on the internet. I am too very reluctant about this. You also said you have a log, is there a change log? See if you can depict any changes made within the System, (exchange or Trend) that happened before you started having this issue.
Ok. I'll close this question out if you can share the contact info for submitting logs.

Thanks for all your help. I learned a lot although the problem still persists.
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USAF_The_One
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Excellent references and did all you could to get me a solution. Too bad Trend points towards MS and vice versa.