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RobuzFlag for United States of America

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Word 2007 - When closing MS Word it states (Microsoft Office Word has encountered a problem and needs to close.)

Just bought Office 2007 and installed on three separate computers. Updated with the latest patches. The problem that happens is when closing Word I always get this error message.

Microsoft Office Word has encountered a problem and needs to close.

 I am having the same problem on all three computers. I did try running the diagnostic tool and says found one problem. I found out that running Word with the /a switch stops the problem. Also found a temporary registry fix that may work for a limit time (HKCU\Software\Microsoft\Office\12.0\Word\Data) deleting the Data key. Word than recreates the key and sooner or later it happens again.

Article ID      :      940791
Last Review      :      December 18, 2007
Revision      :      3.0

http://support.microsoft.com/kb/940791/en-us



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The answer is if you have a HP All-in-one Printer. The new .dll files are causing the crash.  Try latest driver, delete printer & recreate or remove all together.