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iglaser

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EXPLORER.EXE Crash on windows desktop or folder Right-Click

hi

I have just completed re-building my IBM Thinkpad T43. I started from scratch with a brand new HDD, re-installed XP, downloaded and installed all the Windows patches and upgrades (including IE7) and installed all the Thinkpad utilities and drivers from the Lenovo website.

Needless to say, my machine is running like new.....I was so happy until I right-clicked the windows desktop to change my wallpaper and got an explorer.exe crash

Rebooted the machine.....but same thing happened when I right-clicked my desktop

I have found that the explorer.exe crash not only happens on my desktop but also within folders when I right click on empty spaces for example to create a new folder

If I right click a file or folder there is no problem...I get the context sensitive menu like I should

But if I right click anywhere else, I get the crash

I even get the crash if I click on the FILE menu within a folder or if I try and, for example, create a new folder with MS Word File Save/Open dialogue

Any help or hints would be appreciated
Avatar of janicegannon
janicegannon

I want to say that is sounds like a driver issue. Do this, boot into safe mode and test these same things and see if the problem persists.
Also, try disabling and enabling certain shell extensions in ShellExView (http://www.nirsoft.net/utils/shexview.html) and see if you can find out what shell extension is causing the problem by using the process of elimination.
Avatar of iglaser

ASKER

Thanks both for prompt response

I did try boot in Safe mode but had same problem....should have mentioned that...sorry.

Have downloaded the ShellExView utility and started by disabling EVERYTHING. Rebooted the machine but it crashed again.....
;-(
ok, you said this is a new HDD. Try booting from the Windows CD and going to the rcovery console. Then run a chkdsk /r

You said you get the error trying to create a new folder, so I wonder if that has something to do with it.

It would suck th have you new hdd be bad, but it is a possibility.

You didn't change Ram, or add Ram did you? I mean when you add a pic to background that takes up memory space, including virtual memory, so it could be ram or hdd.

Avatar of iglaser

ASKER

Hi....the ONLY difference between my machinenow and how it was before the rebuild is that I have IE7 now where as before I had IE6

I have run all the IBM tools and diagnostics including PC Doctor which IBM supplies...but it didnt come up with any problems.....

Its a real bummer....
that is weird, have you tried uninstalling IE7 and seeing if that fixes the prob?

if so, then I would think one of your startup programs are incompatible with IE7
Click Start, click Run, type eventvwr.msc in the Open box, and then press Enter.
Click the Application category.

Look For Recent Errors > Double Click on them > Another Windows Will open > On the Right Side use the Double Notepad icon to copy the error paste them here

===
When The Error Message Appears

For More Information About The Error Click Here --->>>

==
Good idea Devil, I can't believe I didn't think of that. This should be sending an error to his logs.

If there are a lot of errors in there, then I suggest erasing them first and restarting the computer, then getting the error and checking. Some system post a lot of errors and you don't want to go chasing something other than this particular error.
Avatar of iglaser

ASKER

Hi...this is the crash error each time....

I have now spent longer trying to fix this than it would have taken to just rebuild the entire machine....thats my next step...
;-(


Event Type:      Error
Event Source:      Application Error
Event Category:      None
Event ID:      1000
Date:            9/03/2008
Time:            8:36:25 PM
User:            N/A
Computer:      GLAI-LAPTOP
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting module shellext.dll, version 1.0.0.1, fault address 0x00001e31.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 65 78 70   ure  exp
0018: 6c 6f 72 65 72 2e 65 78   lorer.ex
0020: 65 20 36 2e 30 2e 32 39   e 6.0.29
0028: 30 30 2e 33 31 35 36 20   00.3156
0030: 69 6e 20 73 68 65 6c 6c   in shell
0038: 65 78 74 2e 64 6c 6c 20   ext.dll
0040: 31 2e 30 2e 30 2e 31 20   1.0.0.1
0048: 61 74 20 6f 66 66 73 65   at offse
0050: 74 20 30 30 30 30 31 65   t 00001e
0058: 33 31 0d 0a               31..    
Sorry, man. I see that shellext.dll is version 1.0.0.1, can you search your hard drive and see if you have another version...

I have a feeling it is one of the Lenovo applications. Whenever I format a system, I never use the software from the manufacturer. Drivers only..

Hope that helps, but not sure which one of your apps added this file
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Cool, good work. Thanks for the update, it is nice to know what the problem was and I will remember it.

Glad you are working now, and I think Roxio is at version 11 now.
HI,

I had this problem on an HP DC5100 PC.  I had for some reason two instances of the Intel Graphics Media Accelerator Driver.  When I removed one instance, all was fine.  Hope this helps someone.
Thanks nano_time. You nailed my problem.