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CCCISD

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Email or Message Routing | Exchange Server

Hello

As an IT Department we are getting emails from the employees that they are not getting emails while others of their colleagues are receinving the same email

i.e if an email is sent to a list of users where all in the same organization,same mailboxstore ...this email is sent from outside organization,most of the listed employees got the email ontime with no problems while it is not received by one of them

i checked the antispam to see if it is blocked there but the email is not received at all to my organization and consequently i cannot track at all

Now, what i want to know if the email for all users will move in the same path and across the same smtp servers?

Regards
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MichaelVH
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Hi,

Normally it should follow the same path, depending on your configuration of course.
If you use message tracking, do you see the mail being sent to the users that didn't receive it?

Michael
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CCCISD

ASKER

My Scenario

the email is sent to five employees in my organization,four of them received it successfully while one of them didnt and in the message tracking  i cannot see his mail at all but if i check the received email in outlook for one of them i saw the email of the user (that didnt receive the email) is there

so we made sure that the email is sent to five and not four


Regards
Mahmoud
Then,

obviously the mail must be "blocked" somewhere. Is there anything different to that one users in regard to the other ones? (other mailserver, ... ?)

Michael
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ASKER

No at all MichealVH...
Is it always the same mail that is not being delivered?
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ASKER

to be accurate i cannot say yes or know coz we have different scenarios in different cases but for this user this is the first time
ASKER CERTIFIED SOLUTION
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Sembee
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