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ValcoDSFlag for United States of America

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The user that won't go away

Somewhere in my Exchange server, there sia user who won't go away. This person left last year and her account was deleted along with her mailbox. I went in every group she was a member of and made sure that she was no longer there. Yet i still get undeliverables and other people get them as well when they send to groups like HP or Sales.
the message looks like this

"User's Name" on 3/10/2008 9:47 AM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <"servername.domain.com"#5.1.1>


Is there a way to find this user and be rid of them? Is this Exchange or Active Directory?

John
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sangwen
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Have you run the Cleanup Agent on the Mailboxes folder? It seems like you still have that mailbox in Exchange.

Open Exchange System Manager (Start, Programs, Microsoft Exchange, System Manager). Expand your domain name, expand servers, expand yourservername, expand yourstoragegroup, and expland the mailbox store. Right click on the Mailboxes folder and choose run Cleanup Agent. Any mailboxes that are not linked to an Active Directory account will receive a red X graphic. Select the user's mailbox (which should have an X), right click, and choose Purge.
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abhaigh
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Does a search in ADUC find her?
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Try this script:

c:\>ldifde -f delegates.txt -d "ou=users,dc=domain,dc=com" -l name,publicDelegates,publicDelegatesBL -r "(|(publicDelegates=*)(publicDelegatesBL=*))"

-f - assigns the output to the file named delegates.txt
-d - isolates OU in the directory to query
-l - determines what attributes to list
-r - filters for objects with any value for the attributes mentioned

After you determine who has the phantom user listed as a delegate, do these steps:
1. Create an outlook profile for the user who has the phantom user as a delegate
2. Log onto Outlook and export the mailbox rules to a file on the desktop
3. Start outlook using that profile, using the command line switch "/cleanrules"
4. Log off and send a test message to see if the NDR's have stopped
5. Log on as the user in #1, and import the mailbox rules from the file in #2.

There is another command line to try if line #3 doesn't work, it's "/cleanserverrules". I didn't have to use that one to fix the issue when I've seen it, but others have had to.

Good luck.