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djp12345

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User not receiving some e-mailsMS Exchange 2003

I am new to exchange server (never had one onsite). We run exchange server 2003. We recently swapped out a users desktop for a laptop and appear to have everything configured correctly from a clinet side. A strange thing is happening. When the user sends out an email she will receive a return receipt notifying her the messages have been opened, but when they hit reply one there end to her, she does not receive the email. The users do not receive any system admin errors, and I do not see any errors in the event log on the server. It does not appear to happen all the time nor is it with one speciifc e-mail address. Can anyone give me some insight on where else to look weather it be on the client or server
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Fingo

If you have a webmail option have the user try to view their mailbox using webmail and see if the issue still exists.  This is a good method to test if the problem is with the outlook client or the user's mailbox.

There could be numerous things that could be going wrong, but since you mentioned the user recently switched machines i am going to recommend you check their email rules.

If on their prevouis machine the user was executing rules on all email as they came in and pushing them to different local folders, but now these folders do not exist on the new workstation then outlook just makes these messages disappear.  You can also use the Exchange Message Tracking to view all messages sent to this user to determine if they are actually being sent to the user's mailbox. Again another way to try to determine if it is the user client issue or on the mailbox itself.
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ASKER

Can you tell me how to use the Exchange Message Tracking?
Here is a good link that explain how to use Message tracking and also how to turn it on if needed.

http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html
I got it. I'll give it a try. Just found out that my support person copied files from the old pc to the new. Files like .ost, .oab. Could this be the cause of the problem and if so would the best thing to do is uninstall then reinstall outlook?
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Fingo

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