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Edward JoellFlag for United States of America

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Unable to uninstall application using Add/Remove Programs

I have an installation of ArcGIS Server for the .Net Framework Version 9.2 on my server.  I want to uninstall it.  I go into Add/Remove Programs and click "Remove".  After a time a get an error message reading "Error 1316.  A network error occured while trying to read from file:  C:\Windows\Installer\setup.msi".   This is not surprising since there is no folder C:\Windows\Installer.  After the "ok", the uninstaller rolled back the uninstall.   I then went into Add/Remove programs and selected "Change".  When the installer opened I selected "Remove".  The Installer application went thorugh until it almost reached the at which point the same error message popped up.  After the "ok" it proceeded to roll back the uninstall.  Other forums for other software report the same issue upon an install and explain it as due to an earlier installation of those software.  Their solution is to uninstall the earlier software version then install the latest version.  While there was an earlier version of this software on this machine, this advice is of no help because 1.  the earlier version has already been uninstalled and 2.  I already installed the application successfully, now I want to uninstall it.  Help would be appreciated.   I am allocation all the points I am allowed.  I would like to be able to award them to someone who comes up with the solution before I do.
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Yeah, I saw that on another forum, and my boss suggested it as well so I  just got done downloading it to install on that server.  In case that doesn't work any other ideas out there?
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Hello Joeller,

The uninstall folder is corrupted. Reinstall ArcGIS Server in the same folder and directory.  Then uninstall the application.

Hope this helps!
war1
Yeah that Windows Installer Cleanup utility did the trick I am going to split the points with you Apple-core since you answered so "quickly, expeditiously, and by the numbers;" with the same answer I found.
This is a common problem with many applications.  Patches, updates and service packs don't always correctly update the installation scripts to allow repair and uninstallation operations to work correctly.  ArcGIS allows adding 3rd party extensions.  Try uninstalling any extensions, using repair in Add/Remove programs for ArcGIS, then uninstalling ArcGIS from the command-line:

Create a log file
To run the Uninstall from the command line with the log option to create a log file follow these steps:

A. Put the Software Media (CD or DVD) of the product you are trying to uninstall in the according CD/DVD drive.
B. Disregard the popup screen.
C. Browse to <CD drive>:\<product> and note the exact path of the location of the setup.msi file.
D. Go to Start > Run and type CMD.
E. Click OK.
F. In the command window, type the following:
MSIEXEC /x <path to setup.msi on CD> /qn /L*v C:\ArcGISUninstall.log

Be careful to document the steps you take and any errors you encounter.  Take screen shots of any errors.  If the uninstall continues to fail contact ESRI tech support.

see Create a log file
To run the Uninstall from the command line with the log option to create a log file follow these steps:

A. Put the Software Media (CD or DVD) of the product you are trying to uninstall in the according CD/DVD drive.
B. Disregard the popup screen.
C. Browse to <CD drive>:\<product> and note the exact path of the location of the setup.msi file.
D. Go to Start > Run and type CMD.
E. Click OK.
F. In the command window, type the following:
MSIEXEC /x <path to setup.msi on CD> /qn /L*v C:\ArcGISUninstall.log

For example, type:
MSIEXEC /x E:\Desktop\setup.msi /qn /L*v C:\ArcGISUninstall.log

OK I am confused.  I accepted the Windows Installer Utility soluition yesterday and saw a message from support. about it. Now the accepted solution is gone.  What going on?
Aces, I am going to cut and paste you idea to a file to save in case in the future this happens.  I will try this first before resorting to the Installer Cleanup utility.  But as of this time ArcGIS is gone from that machine so there is no way to see if your solution works.
Force accepted.
Vee_Mod
Community Support Moderator