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Cannot open attachments in OWA

Hello, I have a client who is trying to open attachments in OWA (Outlook Web Access). I have followed microsoft's instructions for modifying the registry on the exchage server for attachment handling settings in OWA (hkeylm\system\currentcontrolset\services\msexchangeweb\owa) to allow all attachments...but with no luck. When trying to open the attachement it just opens a blank window and says "done" in the lower left corner. Any other ideas?
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Do you have a antivirus installed on your exchange server? Which one?
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Trend Micro, small business suite.
Any more suggestions?
I'm not finding anything out on the web and very little reponse here on this question. If the registry adjustment in Exchange does not work I guess I have little choice but to have my client save the attachment to her desktop to open it. If no other responses I will close this question
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