Brightstor 11.5 - Agent Error -- (318) "Can not get the information from Registry".
I am getting this error while atemting to do a brick level backup:
Brightstor 11.5 - Agent Error -- (318) "Can not get the information from Registry".
The backup fails as a result. How can I resolve this and what causes this error? Thanks
Brightstor 11.5 - Agent Error -- (318) "Can not get the information from Registry".
The backup fails as a result. How can I resolve this and what causes this error? Thanks
dovidmichel
Copy in the portion of the activity log that covers this job.
ASKER
Hi dovid,
Here is the log:
Information 04/06/2008 07:29:05 AM [JOBQUEUE]: Rescheduled for 4/07/08 at 7:20 AM [Job No: 9] [Description: Exchange Brick Level]
Information 04/06/2008 07:28:59 AM 162 Backup Operation Failed.
Information 04/06/2008 07:28:59 AM 162 \\MAIL\dbaxchg2
Information 04/06/2008 07:28:59 AM 162 Missed Nodes/Volumes:
Information 04/06/2008 07:28:59 AM 162 Total Files backed up.................. 0
Information 04/06/2008 07:28:59 AM 162 Total Directories backed up............ 0
Information 04/06/2008 07:28:59 AM 162 -- Failed and Canceled status.......... 1
Information 04/06/2008 07:28:59 AM 162 -- Complete and Incomplete status...... 0
Information 04/06/2008 07:28:59 AM 162 Total Volumes to be backed up.......... 1
Information 04/06/2008 07:28:59 AM 162 -- Failed and Canceled status.......... 1
Information 04/06/2008 07:28:59 AM 162 -- Complete and Incomplete status...... 0
Information 04/06/2008 07:28:59 AM 162 Total Nodes to be backed up............ 1
Information 04/06/2008 07:28:59 AM 162 Serial No [Seq 1]...................... xxxxxxx
Information 04/06/2008 07:28:59 AM 162 Total number of sessions............... 0
Information 04/06/2008 07:28:59 AM 162 Media ID........................
Information 04/06/2008 07:28:59 AM 162 Media Name......................
Information 04/06/2008 07:28:59 AM 162 Media Pool......................
Information 04/06/2008 07:28:59 AM 162 Device Group.....................
Information 04/06/2008 07:28:59 AM 162 *** Backup Summary for Job ID xxx ***
Information 04/06/2008 07:28:59 AM 162 Media Compression Ratio : 1.38
Information 04/06/2008 07:28:59 AM 162 Media Remaining Capacity : 152,073 MB
Information 04/06/2008 07:28:29 AM 162 5. <BLANK>
Information 04/06/2008 07:28:29 AM 162 4. FRIDAY [S/N:1300010,SEQ:2] xxxx
Information 04/06/2008 07:28:29 AM 162 3. FRIDAY [S/N:1300009,SEQ:1] xxxx
Information 04/06/2008 07:28:29 AM 162 2. SUNDAY [S/N:1300008,SEQ:6] xxxx
Information 04/06/2008 07:28:29 AM 162 1. SUNDAY [S/N:1300007,SEQ:5] xxxx
Information 04/06/2008 07:28:29 AM 162 The following media can be used in device group GROUP0 for next job on date 4/07/08:
Information 04/06/2008 07:28:29 AM 162 Number of Error(s)/Warning(s): 1/0
Information 04/06/2008 07:28:29 AM 162 Average Throughput: 0 KB/min
Information 04/06/2008 07:28:29 AM 162 Elapsed Time: 0s
Information 04/06/2008 07:28:29 AM 162 0 Database(s)/Transaction Log(s) (0 KB) Backed Up to Media.
Information 04/06/2008 07:28:29 AM 162 0 Session(s).
Information 04/06/2008 07:28:29 AM 162 ** Summary for \\MAIL **
E8604 04/06/2008 07:28:29 AM 162 Failed to start backup. (DBNAME=dbaxchg2, EC=MAIL:Backup Agent Error -- (318) "Can not get the information from Registry".)
Information 04/06/2008 07:28:28 AM 162 dbaxchg2 Version 11.5 Build 4402 3-2-2007 Microsoft Exchange Server 2K/up
Information 04/06/2008 07:28:27 AM 162 Backup Method: Full (Clear Archive Bit).
Information 04/06/2008 07:28:20 AM End cleaning database. (CLEANED=342)
Information 04/06/2008 07:28:20 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=26, RECS=52)
Information 04/06/2008 07:28:19 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=25, RECS=0)
Information 04/06/2008 07:28:19 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=24, RECS=0)
Information 04/06/2008 07:28:19 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=23, RECS=0)
Information 04/06/2008 07:28:19 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=22, RECS=69)
Information 04/06/2008 07:28:18 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=21, RECS=94)
Information 04/06/2008 07:28:18 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=20, RECS=127)
Information 04/06/2008 07:28:18 AM Begin cleaning database.
Information 04/06/2008 07:28:17 AM 162 Format SUNDAY [S/N:1300006, ID:xxxx, Seq:4] as SUNDAY [S/N:1300006, ID:xxxxx, Seq:1].
Information 04/06/2008 07:28:17 AM Format Successful!
Information 04/06/2008 07:28:17 AM Tape Engine finished formatting media.(New Name: [SUNDAY], S/N: [1300006], Seq: [1], RID: [xx]; Old Name: [SUNDAY], S/N: [1300006], Seq: [4], RID: [xxx])
Information 04/06/2008 07:27:22 AM 162 Description: Exchange Brick Level.
Information 04/06/2008 07:27:22 AM 162 Start Backup Operation. (QUEUE=1, JOB=9)
Information 04/06/2008 07:27:22 AM 162 Run Backup Job Scheduled for 4/06/08 at 7:20 AM.
Information 04/06/2008 07:27:20 AM [JOBQUEUE]: Status changed from Ready to Active [Job No: 9] [Description: Exchange Brick Level]
Information 04/06/2008 07:27:11 AM [JOBQUEUE]: Added [Job No: 9] [Description: Exchange Brick Level]
Information 04/06/2008 11:22:58 PM [JOBQUEUE]: Status changed from Active to Ready [Job No: 5] [Description: Exchange ]
Information 04/06/2008 11:22:58 PM [JOBQUEUE]: Rescheduled for 4/20/08 at 6:30 AM [Job No: 5] [Description: Exchange ]
Here is the log:
Information 04/06/2008 07:29:05 AM [JOBQUEUE]: Rescheduled for 4/07/08 at 7:20 AM [Job No: 9] [Description: Exchange Brick Level]
Information 04/06/2008 07:28:59 AM 162 Backup Operation Failed.
Information 04/06/2008 07:28:59 AM 162 \\MAIL\dbaxchg2
Information 04/06/2008 07:28:59 AM 162 Missed Nodes/Volumes:
Information 04/06/2008 07:28:59 AM 162 Total Files backed up.................. 0
Information 04/06/2008 07:28:59 AM 162 Total Directories backed up............ 0
Information 04/06/2008 07:28:59 AM 162 -- Failed and Canceled status.......... 1
Information 04/06/2008 07:28:59 AM 162 -- Complete and Incomplete status...... 0
Information 04/06/2008 07:28:59 AM 162 Total Volumes to be backed up.......... 1
Information 04/06/2008 07:28:59 AM 162 -- Failed and Canceled status.......... 1
Information 04/06/2008 07:28:59 AM 162 -- Complete and Incomplete status...... 0
Information 04/06/2008 07:28:59 AM 162 Total Nodes to be backed up............ 1
Information 04/06/2008 07:28:59 AM 162 Serial No [Seq 1]...................... xxxxxxx
Information 04/06/2008 07:28:59 AM 162 Total number of sessions............... 0
Information 04/06/2008 07:28:59 AM 162 Media ID........................
Information 04/06/2008 07:28:59 AM 162 Media Name......................
Information 04/06/2008 07:28:59 AM 162 Media Pool......................
Information 04/06/2008 07:28:59 AM 162 Device Group.....................
Information 04/06/2008 07:28:59 AM 162 *** Backup Summary for Job ID xxx ***
Information 04/06/2008 07:28:59 AM 162 Media Compression Ratio : 1.38
Information 04/06/2008 07:28:59 AM 162 Media Remaining Capacity : 152,073 MB
Information 04/06/2008 07:28:29 AM 162 5. <BLANK>
Information 04/06/2008 07:28:29 AM 162 4. FRIDAY [S/N:1300010,SEQ:2] xxxx
Information 04/06/2008 07:28:29 AM 162 3. FRIDAY [S/N:1300009,SEQ:1] xxxx
Information 04/06/2008 07:28:29 AM 162 2. SUNDAY [S/N:1300008,SEQ:6] xxxx
Information 04/06/2008 07:28:29 AM 162 1. SUNDAY [S/N:1300007,SEQ:5] xxxx
Information 04/06/2008 07:28:29 AM 162 The following media can be used in device group GROUP0 for next job on date 4/07/08:
Information 04/06/2008 07:28:29 AM 162 Number of Error(s)/Warning(s): 1/0
Information 04/06/2008 07:28:29 AM 162 Average Throughput: 0 KB/min
Information 04/06/2008 07:28:29 AM 162 Elapsed Time: 0s
Information 04/06/2008 07:28:29 AM 162 0 Database(s)/Transaction Log(s) (0 KB) Backed Up to Media.
Information 04/06/2008 07:28:29 AM 162 0 Session(s).
Information 04/06/2008 07:28:29 AM 162 ** Summary for \\MAIL **
E8604 04/06/2008 07:28:29 AM 162 Failed to start backup. (DBNAME=dbaxchg2, EC=MAIL:Backup Agent Error -- (318) "Can not get the information from Registry".)
Information 04/06/2008 07:28:28 AM 162 dbaxchg2 Version 11.5 Build 4402 3-2-2007 Microsoft Exchange Server 2K/up
Information 04/06/2008 07:28:27 AM 162 Backup Method: Full (Clear Archive Bit).
Information 04/06/2008 07:28:20 AM End cleaning database. (CLEANED=342)
Information 04/06/2008 07:28:20 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=26, RECS=52)
Information 04/06/2008 07:28:19 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=25, RECS=0)
Information 04/06/2008 07:28:19 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=24, RECS=0)
Information 04/06/2008 07:28:19 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=23, RECS=0)
Information 04/06/2008 07:28:19 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=22, RECS=69)
Information 04/06/2008 07:28:18 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=21, RECS=94)
Information 04/06/2008 07:28:18 AM Session is cleaned. (MEDIA=SUNDAY, ID=FFFFD9BD, SES=20, RECS=127)
Information 04/06/2008 07:28:18 AM Begin cleaning database.
Information 04/06/2008 07:28:17 AM 162 Format SUNDAY [S/N:1300006, ID:xxxx, Seq:4] as SUNDAY [S/N:1300006, ID:xxxxx, Seq:1].
Information 04/06/2008 07:28:17 AM Format Successful!
Information 04/06/2008 07:28:17 AM Tape Engine finished formatting media.(New Name: [SUNDAY], S/N: [1300006], Seq: [1], RID: [xx]; Old Name: [SUNDAY], S/N: [1300006], Seq: [4], RID: [xxx])
Information 04/06/2008 07:27:22 AM 162 Description: Exchange Brick Level.
Information 04/06/2008 07:27:22 AM 162 Start Backup Operation. (QUEUE=1, JOB=9)
Information 04/06/2008 07:27:22 AM 162 Run Backup Job Scheduled for 4/06/08 at 7:20 AM.
Information 04/06/2008 07:27:20 AM [JOBQUEUE]: Status changed from Ready to Active [Job No: 9] [Description: Exchange Brick Level]
Information 04/06/2008 07:27:11 AM [JOBQUEUE]: Added [Job No: 9] [Description: Exchange Brick Level]
Information 04/06/2008 11:22:58 PM [JOBQUEUE]: Status changed from Active to Ready [Job No: 5] [Description: Exchange ]
Information 04/06/2008 11:22:58 PM [JOBQUEUE]: Rescheduled for 4/20/08 at 6:30 AM [Job No: 5] [Description: Exchange ]
configure the Arcserve Service to use an Administrative service account in our domain
ASKER
I did go through setting up a brightstor account and checked the box for brick level backups. After which it did work a few times in the last few weeks but then this occurred. Is this what you mean?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I created a new account and it works :)