One of my MacBook users intermittently suffers from email send outages. His setup: MacBook w/Leopard & MS Office 2008 w/Entourage 2008. His email account is on a hosted 2007 Exchange server at Intermedia.net. The outages occur at his home office - DSL via Qwest.
Note that he can receive email but cannot send. The full text of the error message is:
HTTP error. Message could not be sent
Reason: Mail could not be sent. The message has been moved to your Drafts folder.
Account name: "Intermedia Exchange"
Note also that "Intermedia Exchange" is simply the local name of his Exchange account.
Intermedia's tech support points me to this KB article: http://support.microsoft.com/kb/947699
I am disinclined to believe this describes the issue because a) he does receive email during the outage and b) he does get an error message.
Also and perhaps unrelated - this same user suffers a situation whereby his email in his Exchange inbox mysteriously disappears. For example today upon returning to his machine after being away for an hour or two all of his inbox mail was missing.
And finally - I have two other @home MacBook/Leopard/Office+Ent
ourage 2008/Exchange users. Neither suffers any such email send outage nor do they have disappearing email problems.
My thanks for your thoughts.