troubleshooting Question

internal and external CD/DVD drives don't work

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michealbeethoven asked on
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A Dell XPS 410 has an internal Sony CD/DVD RW that has a yellow asterisk in front of it in Device Manager.  Uninstalled, rebooted, and installed via Plug and Play twice, still yellow asterisk.  Went to Plan B which was an external CD/DVD RW by HP.  Same result, same attempts to fix.  The internal player is SATA the external player is USB.

Any clues?

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