QuickBooks will not start after Microsoft Updates were installed
On a Windows XP Pro (SP2) system
After installing the latest updates from Microsoft the system started have the following 2 errors:
When trying to launch QuickBooks Pro the software fails to open and this is the error that I found:
The description for Event ID ( 4 ) in Source ( QuickBooks ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: QuickBooks, Returning NULL QBWinInstance Handle.
Also, when trying to open the Control Panel a dialog box opens up with the following message:
An error occurred while Windows was working with the Control Panel file c:\windows\system\setnote.cpl
After clicking 'OK' it opens, however the Icon after the Windows Firewall is missing (gap between Windows Firewall and Windows Wireless Networks).
We have tried uninstalling and reinstalling QB Pro 2008 with no change.
Have you tried to run the program in safe mode?
I would suggest unistalling the last updates that were made. Go into Control Panel > Add/Remove Programs
Make sure to check the "show Windows Updates box"
Look at the dates on the updates. Uninstall as far back as you think you need to before the problems occurred. Uninstallers are included with each update so it should be clean and easy.
Let us know what you find pls.