tbpenick
asked on
QuickBooks will not start after Microsoft Updates were installed
On a Windows XP Pro (SP2) system
After installing the latest updates from Microsoft the system started have the following 2 errors:
When trying to launch QuickBooks Pro the software fails to open and this is the error that I found:
The description for Event ID ( 4 ) in Source ( QuickBooks ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: QuickBooks, Returning NULL QBWinInstance Handle.
Also, when trying to open the Control Panel a dialog box opens up with the following message:
An error occurred while Windows was working with the Control Panel file c:\windows\system\setnote.
After clicking 'OK' it opens, however the Icon after the Windows Firewall is missing (gap between Windows Firewall and Windows Wireless Networks).
We have tried uninstalling and reinstalling QB Pro 2008 with no change.
Any suggestions?
After installing the latest updates from Microsoft the system started have the following 2 errors:
When trying to launch QuickBooks Pro the software fails to open and this is the error that I found:
The description for Event ID ( 4 ) in Source ( QuickBooks ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: QuickBooks, Returning NULL QBWinInstance Handle.
Also, when trying to open the Control Panel a dialog box opens up with the following message:
An error occurred while Windows was working with the Control Panel file c:\windows\system\setnote.
After clicking 'OK' it opens, however the Icon after the Windows Firewall is missing (gap between Windows Firewall and Windows Wireless Networks).
We have tried uninstalling and reinstalling QB Pro 2008 with no change.
Any suggestions?
ASKER
Yes it was from the event viewer.
I have not tried safe mode yet. I will try and reply shortly.
I will then uninstall the latest updates.
I have not tried safe mode yet. I will try and reply shortly.
I will then uninstall the latest updates.
Make a backup copy of your data dir of QB
Perform a chkdsk /f on C: (should require a reboot)
See that helps, if not:
Remove the lastest updates (c:\windows\windowsupdate.
Perform a chkdsk /f on C: (should require a reboot)
See that helps, if not:
Remove the lastest updates (c:\windows\windowsupdate.
ASKER
All suggestions did not resolve the issue so we will contact Intuit on Monday. I will update with what they recommend and the out come.
Thanks!
Thanks!
tbpenick,
Did you try a uninstall and reinstall of QB?
Did you try a uninstall and reinstall of QB?
Sorry to fast on submit,
What I meant to ask, after you uninstalled all the updates, did you try a uninstall and reinstall of QB?
What I meant to ask, after you uninstalled all the updates, did you try a uninstall and reinstall of QB?
ASKER CERTIFIED SOLUTION
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ASKER
That is correct...Here is what I received from Intuit today:
Dear QuickBooks 2008 customer,
We have discovered that a recent Microsoft Windows update may be
triggering problems for some users of QuickBooks 2008 software. When
the problem occurs, QuickBooks does not open.
Common symptoms include the following:
1.The QuickBooks splash screen flashes, and then disappears.
OR
2.On launch of QuickBooks, an error message reports that the Web
Connector has failed to initialize and QuickBooks does not open.
It turns out that the Microsoft update introduced a problem in the
.NET 2.0 Framework.
To resolve this issue, please do not uninstall and re-install
QuickBooks. We do not recommend this, as it will not address
the problem.
The best thing to do is to go to the source of the problem, so you
will need to remove and reinstall the .NET 2.0 Framework. To help
walk you through it, we have provided detailed instructions in our
QuickBooks Knowledge Base that provides some easy to follow steps and
also includes additional links to the Microsoft site:
http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/1009275
We are continuing to work on this issue and if we find out anything
new, we will be sure to let you know right away.
Thanks for your patience,
The QuickBooks Team
--------------------------
This message was sent to inform you of a critical matter. Please note
that if you have chosen not to receive marketing messages from Intuit
that choice applies only to promotional materials. You will continue
to receive critical notifications that are legally required or could
affect your service or software.
This message was sent to: kathy@canum.com
Copyright 2008 Intuit Inc. Intuit and QuickBooks are registered
trademarks of Intuit. Terms, conditions, features, service options
and pricing for support offerings and optional services are subject
to change.
Intuit Inc., Customer Communications, 2800 E. Commerce Center Place, Tucson, AZ
85706.
Dear QuickBooks 2008 customer,
We have discovered that a recent Microsoft Windows update may be
triggering problems for some users of QuickBooks 2008 software. When
the problem occurs, QuickBooks does not open.
Common symptoms include the following:
1.The QuickBooks splash screen flashes, and then disappears.
OR
2.On launch of QuickBooks, an error message reports that the Web
Connector has failed to initialize and QuickBooks does not open.
It turns out that the Microsoft update introduced a problem in the
.NET 2.0 Framework.
To resolve this issue, please do not uninstall and re-install
QuickBooks. We do not recommend this, as it will not address
the problem.
The best thing to do is to go to the source of the problem, so you
will need to remove and reinstall the .NET 2.0 Framework. To help
walk you through it, we have provided detailed instructions in our
QuickBooks Knowledge Base that provides some easy to follow steps and
also includes additional links to the Microsoft site:
http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/1009275
We are continuing to work on this issue and if we find out anything
new, we will be sure to let you know right away.
Thanks for your patience,
The QuickBooks Team
--------------------------
This message was sent to inform you of a critical matter. Please note
that if you have chosen not to receive marketing messages from Intuit
that choice applies only to promotional materials. You will continue
to receive critical notifications that are legally required or could
affect your service or software.
This message was sent to: kathy@canum.com
Copyright 2008 Intuit Inc. Intuit and QuickBooks are registered
trademarks of Intuit. Terms, conditions, features, service options
and pricing for support offerings and optional services are subject
to change.
Intuit Inc., Customer Communications, 2800 E. Commerce Center Place, Tucson, AZ
85706.
ASKER
I found it on Sunday and just got back to answering the ticket in EE. Thanks!
Have you tried to run the program in safe mode?
I would suggest unistalling the last updates that were made. Go into Control Panel > Add/Remove Programs
Make sure to check the "show Windows Updates box"
Look at the dates on the updates. Uninstall as far back as you think you need to before the problems occurred. Uninstallers are included with each update so it should be clean and easy.
Let us know what you find pls.