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IBM, Lotus Notes, 6.5.4, Notes error: unable to find path to server, when performing e-mail archive
Hi all, been battling with this seemingly odd problem for a while
Environment Lotus Domino / Notes 6.5.4
Unable to get local archiving of e-mail database to work for one particular user. Archive set to archive to local machine but when archive is run, seems to select documents but then reports "Notes Error:Unable to find path to server". This appears to be user related as other users are successfully archiving locally. Also, I can archive my own mail database locally, but get same error if I try to archive the user in question's mail file on my local machine.
Any assistance gratefully received.
Regards,
Andy
Environment Lotus Domino / Notes 6.5.4
Unable to get local archiving of e-mail database to work for one particular user. Archive set to archive to local machine but when archive is run, seems to select documents but then reports "Notes Error:Unable to find path to server". This appears to be user related as other users are successfully archiving locally. Also, I can archive my own mail database locally, but get same error if I try to archive the user in question's mail file on my local machine.
Any assistance gratefully received.
Regards,
Andy
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I would check name resolution for the domino server on the user's machine. You may need to add a dns suffix or entry to the hosts file to get it to resolve.
ASKER
I appreciate the suggestion though I have checked hosts file entries already but can't see anything wrong. - ping by name and ping by IP seem to work fine as well.
Also seems strange to me that the issue appears to be with creating a file locally and the problem seems to move with the mail file in question - i.e. I can archive my mail (and others) locally on my workstation along with archive log files - but when trying to archive this particular users mail file locally with a log file on either the users workstation or mine it fails. Take the log file option off an dit works on my workstation - still need to try that on the users machine.
Also seems strange to me that the issue appears to be with creating a file locally and the problem seems to move with the mail file in question - i.e. I can archive my mail (and others) locally on my workstation along with archive log files - but when trying to archive this particular users mail file locally with a log file on either the users workstation or mine it fails. Take the log file option off an dit works on my workstation - still need to try that on the users machine.
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ASKER
OK - so turning the log file option off works on the users workstation as well. As for recreating the profile document, how do I get access to to delete it? - I don't think it can be done via the Archive settings dialogue which is presumably just editing that profile document.
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ASKER
Apologies - other issues had taken me away from this for a while. brwwiggins first comment pointed me in the right direction though I thought I'd looked at the status bar messages before. And the comments re the archiving profile are also correct - again I'm sure I'd looked at this before but the issue does seem to have been the archive log path - browsing and selecting the path resulted in a more complete path being chosen and successful creation of the log file. Makes me think there's still something strange about the installation - like it thinks it's a single user rather than a multi user install (though we did re-install Notes before posting the question). Maybe check the registry entries when I've got some time :-) Thanks to those who replied and hopefully my attribution of points is fair.
ASKER
Archiving:<mail file name>
Archiving:Selecting documents
Archiving:Copying DOcuments
Archiving:Creating log DB
Requesting address of Local from <domino server name> on TCPIP
Unable to find any path to Local because Unable to find path to server
Archiving done 0 docs archived, 0 doc deleted, 0 docs truncated
However.....I've now just run a local archive on my workstation with the option to create a log file turned off....and it has managed to create an archive database and copy / archive documents to it. Not sure why I haven't tried this before but again other users archive locally and create a log file.
I also noticed that the status messages for the archive that "worked" don't include " Requesting address of Local from <domino server name> on TCPIP" - it seemed to be able to create the archive db locally no problem.
I think I'm a bit a further forward now - many thanks - but I need to check it out on the users machine.