troubleshooting Question

Word crashes when trying to covert to PDF

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dreddingiusFlag for United States of America asked on
Adobe AcrobatMicrosoft WordWindows Vista
6 Comments1 Solution5221 ViewsLast Modified:
Software:
o/s - Windows Vista Home Premium
MS Office 2007 Small Buisness
Adobe Acrobat Standard (with Vista update) ver 8.1.2


THis morning I installed the "Buisness Contact Manager" component of Office 2007  on my BOSSES computer. All seemed fine until he tried to use his Acrobat add-in and convert a rather large word doc to PDF. He clicked the "Quick and Simple PDF" radio button on the "Save Adobe PDF File As" then clicks save and Word crashes with the "word has stopped working" error and no other info. This process worked fine untill I installed BCM. I've since removed it and it still crashes word everytime.

What I've done so far:
-Tried converting the word doc using the "Fully functional PDF" choice. This worked but was not satisfactory for him. He wants the Quick and simple working again.
-Rebooted
-Uninstalled Buisness Contact manager (I remember him getting an error relating to BCM when trying the PDF conversion, this error no longer appears)
-Rebooted (upon restarting Word I get the error "Acrobat PDF Maker add-in cause a problem, do you wan't to disable it)
-disabled add-in, rebooted, readded ad-in, same result
-Ran a repair on Adobe Standard
-rebooted, same result
-uninstalled MS Office
-rebooted
reinstalled MS Office, same result
-Googled the error but didn't find anything of substance.

Any help is GREATLY apreciated.

Regards,

Devon
ASKER CERTIFIED SOLUTION
dreddingius

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