troubleshooting Question

Atachment from Eudora 6.2.4 for MAC OSX won't open in Outlook for Exchange 2003

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kzabbottFlag for United States of America asked on
Email ClientsOutlookMac OS X
11 Comments1 Solution523 ViewsLast Modified:
I am trying to figure out why attachments from Eudora 6.2.4  for MAC OSX won't open in Outlook for Exchange 2003.

We have a Microsoft Office Word file, originally created in Word 2003 for Windows, which was sent to a Macintosh OSX user for review and markup.  That file was sent back via Eudora 6.2.4, and when we tried to open the file on the PC the the "File Conversion" dialogue box appears.

We tried the following combinations, with the following results which have provided us with at least one "workaround", but I am still interested in understanding/resolving the actual problem.

I
Sent using Eudora 6.2.4 on a iMac running OS 10.4.11
encoding is AppleDouble ("MIME")
"Always include Macintosh information" is checked
uncompressed Word file
Would not open from Outlook 2003 (Exchange 2003 account) - got the File Conversion box.

II
Sent using Eudora 6.2.4 on a iMac running OS 10.4.11
encoding is AppleDouble ("MIME")
"Always include Macintosh information" is NOT checked
uncompressed Word file
Would not open from Outlook 2003 (Exchange 2003 account) - got the File Conversion box.

III
Sent using Apple Mail 2.1.3 on a iMac running OS 10.4.11
"Send Windows Friendly Attachments" is selected
uncompressed Word file
File opened without problem from Outlook 2003 (Exchange 2003 account)

IV
Sent using Eudora 6.2.4 on a iMac running OS 10.4.11
encoding is AppleDouble ("MIME")
"Always include Macintosh information" is checked
uncompressed Word file
Sent to a POP3 account, the file opened without problem on the PC, and when forwarded from the POP3 account to the Outlook/Exchange account it also opened without problem

V.
Sent using Eudora 6.2.4 on a iMac running OS 10.4.11
encoding is AppleDouble ("MIME")
"Always include Macintosh information" is NOT checked
uncompressed Word file
Sent to GMail account, the file opened without problem on the PC, and when forwarded from the GMail account to the Outlook/Exchange account it also opened without problem

VI
Sent using Eudora 6.2.4 on a iMac running OS 10.4.11
encoding is AppleDouble ("MIME")
"Always include Macintosh information" is checked
uncompressed Word file
Would not open from Outlook Web Access (OWA) on a Mac Mini running OS 10.4.11.

VII
Sent using Eudora 6.2.4 on a iMac running OS 10.4.11
encoding is AppleDouble ("MIME")
"Always include Macintosh information" is checked
uncompressed Word file
Opened with out problem from Entrouage 2004 (configured with Exchange 2003 account)  on the MAC Mini running OS 10.4.11.

VIII
Sent using Eudora 6.2.4 on a iMac running OS 10.4.11
Encoding "AppleDouble" (MIME)
Compressed/Zipped file - opens without problem from any Email program on PC or Macintosh after being unzipped.

The question seems to be:  What is happening with Outlook 2003, SP3 for Exchange 2003, or with Outlook Web Access (whether on the PC or on the MAC) that makes the file unreadable on the PC?



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