troubleshooting Question

Adobe cannot open scannePDF

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sand210 asked on
ExchangeAdobe Acrobat
4 Comments1 Solution2376 ViewsLast Modified:
When a document is scanned on a Xerox WorkCentrePro 35 as a PDF and sent as an email attachment, I receive the follwing meesage when it's opened..Banner Line reads "Microsoft Office Outlook" and the text reads "Can't create file Scan001.PDF. Right click the folder you want to create the file In & then click properties on the shortcut menu to check your permission for the folder."
other relevancer info...
1)Scan001.PDF is the default name automatically given to the file
2) The Adobe reader on the machine in question will read an PDF file when it is a standalone or as an attachment on an email as long as it has not been scanned from the Xerox machine.
3) Another workstation can read the scanned PDF, via the Xerox machine scan, with no problem, though on Adobe 7.1
4) The end user is a local administrator on the machine/workstation in question
5) The Adobe 8.0 Suite has been uninstalled and reinstalled on the machine/workstation in question
ASKER CERTIFIED SOLUTION
jeff_01

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