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StuartOrd🇬🇧

Installation of AVG8.0 failed; can't revert to AVG 7.5
I've been using AVG for years, and up to this morning was using 7.5 with all updates. Ironically I was making installation instructions for a PC novice who has no virus protection, for whom I'd downloaded the installation file, and was running it on my PC to be able to take screenshots so that he could follow the procedure. I realised that this was a new version, and thought I might as well complete the installation. Unfortunately it failed. It removed AVG 7.5 as part of the process but failed at the end with a registry error. Since then I've been thrashing about wildly to try to recover the situation
1. I removed AVG 8.0 andI searched for AVG 7.5 in the hope of reverting to 7.5. Couldn't find it
2. I restored to a restore point of yesterday. This recovered AVG 7.5 but it won't run. For example if I try to open Outlook, I get the messages "AVG kernel - Cannot create and instance of AVG 7 Kernel; err=0x80040154" and "Microsoft office outlook - The add-in "c:\progra~1\Grisoft\AVGFRE~1\avgxch32.dll" could not be installed or loaded.....use Detect and Repair". Detect and Repair fails.
3. I tried to delete 7.5 in the hope of installing an alternative temporarily but it refused to uninstall. I deleted all files from c:\programfiles\AVG and c:\programfiles\grisoft. I then ran System Mechanic which repaired some registry errors and tried to install again - same error.
I've E-mailed Grisoft but as it's the free version they might not help. I downloaded and tried to install their paid-for version, but that also fails to install.

Can anyone please suggest how to recover from this? Ultimately I could restore using an image but my last one is a few months old and I'd lose some work. I do have a backup of all my important user files though, made this morning, so it wouldn't be a disaster. However I'd rather fix it if I could.

Thanks

Stuart

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Avatar of StuartOrdStuartOrd🇬🇧

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Thanks, I've installed Avira and it's scanning now. Yes, I tried restore several times, but whilst AVG7.5 seemed to have been re-instated, it wouldn't run.

However I'm still getting the following message when I click on any E-mail within Outlook (2003) - "Microsoft office outlook - The add-in "c:\progra~1\Grisoft\AVGFRE~1\avgxch32.dll" could not be installed or loaded.....use Detect and Repair". Detect and Repair fails. It seems like Outlook still thinks AVG is installed.  Can you tell me how to make Outlook abandon AVG and use Avira?


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Anti-virus software was originally developed to detect and remove computer viruses. However, with the proliferation of other kinds of malware, antivirus software started to provide protection from other computer threats. In particular, modern antivirus software can protect from malicious browser helper objects (BHOs), browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious layered service providers (LSPs), dialers, fraud tools, adware and spyware. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity theft (privacy), online banking attacks, social engineering techniques, Advanced Persistent Threat (APT), botnets and DDoS attacks.