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GroupWise will not open sent email properties - hangs on "File Download - Security Warning" for .tmp file
This is a Windows XP Pro SP2 computer running GroupWise client 7e.
When I go to the sent folder to see if an email has been opened, etc. by someone - as I have for years - I get a pop-up that tells me the following:
"File Download - Security Warning"
"Do you want to save this file or find a program online to open it?"
The file is the usual .tmp file that GroupWise uses in this case.
There was normally no File Association with .tmp files in Windows as they are used by many programs. I believe that is still the case. I have no association as such in my Folder Options.
I know this is most likely a Windows issue and as I am writing this I am thinking perhaps I should have posted this in a different area (please let me know if that is the case).
This a Dell 4700 P4 machine with 2GBs of RAM and plenty of hard drive. I am running Symantec Corporate Antivirus and not much else to speak of . . .
Any ideas would be appreciated. Thanks!
EmailGWProb.JPG
When I go to the sent folder to see if an email has been opened, etc. by someone - as I have for years - I get a pop-up that tells me the following:
"File Download - Security Warning"
"Do you want to save this file or find a program online to open it?"
The file is the usual .tmp file that GroupWise uses in this case.
There was normally no File Association with .tmp files in Windows as they are used by many programs. I believe that is still the case. I have no association as such in my Folder Options.
I know this is most likely a Windows issue and as I am writing this I am thinking perhaps I should have posted this in a different area (please let me know if that is the case).
This a Dell 4700 P4 machine with 2GBs of RAM and plenty of hard drive. I am running Symantec Corporate Antivirus and not much else to speak of . . .
Any ideas would be appreciated. Thanks!
EmailGWProb.JPG
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It's not a file he's looking at when he views the Properties of a Sent Mail.
yes, i knew. that's why i mentioned it was a strange file.
IMO, analyzing the content would help us to determine where is the problem from.
IMO, analyzing the content would help us to determine where is the problem from.
ASKER
I already uninstalled/reinstalled the client (including deletion of Novell/GW directory).
The temp file is the way GW handles viewing the properties - this is normal. The pop-up is not. I am sure this must be something to do with Windows Seciurity (the pop-up has the golden shield of doom on it).
The temp file is the way GW handles viewing the properties - this is normal. The pop-up is not. I am sure this must be something to do with Windows Seciurity (the pop-up has the golden shield of doom on it).
> I already uninstalled/reinstalled the client (including deletion of Novell/GW directory).
do you mean that you had done this before you posted this question?
do you mean that you had done this before you posted this question?
ASKER
> do you mean that you had done this before you posted this question?
Yes, i had already done that - sorry for not making that clear.
I also have tested the account on another PC and it works fine, the problem is just on this.
I will try to get the tmp file contents ASAP and post them.
Yes, i had already done that - sorry for not making that clear.
I also have tested the account on another PC and it works fine, the problem is just on this.
I will try to get the tmp file contents ASAP and post them.
Interesting that it doesn't break on another PC. Which suggests that the root issue is not the contents of the tmp file, but software on the PC.
ASKER
The tmp file seems to disappear right away (or maybe is never there?).
It does not show on the working machine either. There are other files and directories associated with GroupWise in the local settings\temp folder, but not that file.
It does not show on the working machine either. There are other files and directories associated with GroupWise in the local settings\temp folder, but not that file.
just keep watching...
ASKER
Nothing has changed, but I finally got the temp file.
I have attached it (as a zip) in case it helps. It is not a text file.
I have attached it (as a zip) in case it helps. It is not a text file.
ASKER
OK, I had to rename it as a txt file to add here.
GW-00001.TXT
GW-00001.TXT
ASKER
Still happening. Still looking for help - next step is to format/reinstall Windows.
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How do you change the association of C:\Novell\GroupWise\OFView
ASKER
Easiest fix I found later was:
Get the file from your install CD under \client\win32\ofviews\win\
Get the file from your install CD under \client\win32\ofviews\win\
I have copied a fresh adv_prop.xls from the CD. I also changed the file association of C:\Novell\GroupWise\OFView
It's an .xsl file, not .xls like in MS Excel, so just change file association for all .xsl files from Internet Explorer to grpwise.exe
if it is a text file, please paste the content here.
if it is a binary file, please paste the screenshot here.