I can't get the ServeRAID Manager to work

dave_stav
dave_stav used Ask the Experts™
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Hello,

I have installed the RaidMan-9.00.i386.rpm using the instructions here - http://ubuntuforums.org/showthread.php?t=597256

Basically what I have done is converted to .deb with alien, and removed the following lines from Raidman_9.00-1_i386/DEBIAN/postinst and postrm
chkconfig --add raid_agent
chkconfig --del raid_agent


In the RaidEvtA.log I can see that it recognizes the controller (see code).
However, arcconf and hrconf don't recognize any controller.


Since I don't have X on this server, I have also tried installing the .deb onto a different machine and forwarded ports 34570 to 34580 using ssh to a third machine. I ran RaidMan.sh on the second machine and tried connect remotely to the third machine. I got "Could not connect to Remote Computer"

How can I make it work?

Thanks!


(the real information was replaced by myuser, myserver and host.domain)
myuser@myserver:/usr/RaidMan$ cat RaidEvtA.log
May 11, 2008 9:17:14 AM GMT+02:00       WRN      406:A01C1S00L--        host.domain       Possible non-warranted physical drive found: controller 1, channel 1, SCSI ID 0.
May 11, 2008 9:17:14 AM GMT+02:00       WRN      406:A01C1S01L--        host.domain       Possible non-warranted physical drive found: controller 1, channel 1, SCSI ID 1.
May 11, 2008 9:17:14 AM GMT+02:00       WRN      406:A01C1S02L--        host.domain       Possible non-warranted physical drive found: controller 1, channel 1, SCSI ID 2.
May 11, 2008 9:17:14 AM GMT+02:00       WRN      406:A01C1S03L--        host.domain       Possible non-warranted physical drive found: controller 1, channel 1, SCSI ID 3.
May 11, 2008 9:17:14 AM GMT+02:00       WRN      406:A01C1S04L--        host.domain       Possible non-warranted physical drive found: controller 1, channel 1, SCSI ID 4.
May 11, 2008 9:17:14 AM GMT+02:00       WRN      406:A01C1S05L--        host.domain       Possible non-warranted physical drive found: controller 1, channel 1, SCSI ID 5.
May 11, 2008 9:17:14 AM GMT+02:00       ERR      401:A01C1S03L--        host.domain       Defunct drive - SCSI error: controller 1, channel 1, SCSI ID 3 (FRU Part # ).
 
 
 
myserver:/usr/RaidMan# ./arcconf getversion
Controllers found: 0
 
Command completed successfully.
myserver:/usr/RaidMan# ./hrconf getversion
Controllers found: 0
 
Command completed successfully.

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Iamthecreator OMIT/EE Solution Guide
Commented:
Check the Windows Event Viewer System Logs
Set up a FILTER for ERRORS
check for EVENT ID 9,11,15 for the RAID CONTROLLER
if you have any ,its an indication of a hardware issue.
Do you by any chance also have a TAPE DRIVE connected to the controller????

Author

Commented:
Thank you for your help!

I don't have a tape drive connected to this machine.

Windows Event Viewer?
I am using Debian GNU/Linux

In /var/log/messages though, the 3 attached lines are added every few seconds only while the RaidAgent is running.

Do I need the RaidAgent to be running in order to use hrconf / arcconf ?
I tried both ways and I get the same result.

May 12 17:26:22 tinkie kernel: printk: 19 messages suppressed.
May 12 17:26:22 tinkie kernel: sg_write: data in/out 4204/4204 bytes for SCSI command 0xd--guessing data in;
May 12 17:26:22 tinkie kernel:    program java not setting count and/or reply_len properly

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(Event viewer, indeed:-):-).

Dave,

The fact that you don't have a running X shouldn't be a problem, you can always "export DISPLAY=machinerunningX:0" (or similar, amended to your machine names/IP addresses, of course). Or you can run VNC (yes, plain ol' VNC, not vino) on your server box. Has the downside that you need install at least a basic X environment (but not run any server other than Xvnc).

One thing about your "alien" package, the service "raid_agent" need be set to run "manually", or at least started manually... You did do that, right?

Cheers
-- Glenn
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Looking more... Seems to be a recognition problem... The drives aren't getting seen as they should. Does this controller and these disks work in any other box? I mean, you're sure you're not hunting a SW solution to a HW problem?

BTW, I appologise for the slightly inane suggestion about starting the agent... It's just that one never knows what simple steps are missed:-):-). Of course you have!

-- Glenn

Author

Commented:
Hi Gns,

Thank you for your response, and yes - of course i started the agent :)

Well, using the X interface is not what I wanted to do -- after posting my question I did manage to run the GUI RaidMan (by installing some of the X packages and connecting via ssh) -- I wanted a command line utility.

I resolved the command line issue by using an older CD -- IBM ServeRaid 7.10b Support CD and using ipssend i managed to access my controller.

Thank you anyway for your help.

Author

Commented:
Thank you all for your help

Commented:
Hi Dave,
I am having the same issue, when you boot from the cd, how did you set it up to allow to use the new drive?

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