DCOM error, event id:10006

We are getting the following error message on one PC running XP Pro SP2. The full details are as follows;

Event Type:      Error
Event Source:      DCOM
Event Category:      None
Event ID:      10006
Date:            21/05/2008
Time:            3:52:05 PM
User:            N/A
Computer:      SERVER1
Description:
DCOM got error "The RPC server is unavailable. " from the computer Wks080325-2 when attempting to activate the server:
{5A5AA0AA-1DEB-4683-96B0-B43301E83971}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Any assistance would be appreciated.
IntenseTechnologyAsked:
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
IntenseTechnology,

If you review http://www.eventid.net/display.asp?eventid=10010&eventno=508&source=DCOM&phase=1 you will see that the particular GUID references an HP Printer Monitoring program.  

There is also a newsgroup posting regarding this particular issue which should help you to resolve it (basically by uninstalling the program):
http://groups.google.com/group/microsoft.public.windows.server.sbs/msg/e35f900a8bc456b1

Jeff
TechSoEasy
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Zuhir ElgmatiApplications and Systems AdministratorCommented:
TechSoEasy actually i'm not going to just list a bunch of links while i'm Googling, here is a free space to put answers and i suggest some answers may be it help the owner to fix his issue, so please read the links carefully before send your indictment .
the 1st link is talking about : You receive a "The RPC server is unavailable" error message when you open Disk Management in Windows XP,      
it's the same Description:
DCOM got error "The RPC server is unavailable. " from the computer Wks080325-2 when attempting to activate the server.
i don't know if this event appear to him when he open disk Management or other reason,

the 2nd link talking about The RPC Server is Unavailable When You Attempt to Add a Printer.
also i don't know if this event appear to him when he add printer or other reason,

the next 2 links from EE , it is contain solutions belong to the issue , so that's why I'm post it.

i'm here tried to solve problems , so i'm asking the owner to try links and told us back.

wish you good luck

 
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Zuhir ElgmatiApplications and Systems AdministratorCommented:
ok ,   yes The second link applies to Microsoft Windows NT Server 4.0 Standard Edition, but  sometimes works , so u don't have to say definitely doesn't work. any way  i'm not here to quarrel with you
, let we wait for asker response.

thank you any way for your advice,  
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IntenseTechnologyAuthor Commented:
Hi Guys,

Thank you for the suggestions so far and sorry about the delay responding, I was waiting to get onsite with this client to do some testing. I managed to do a bit of testing with it late yesterday afternoon. I uninstalled the HP software for the new printer which also forced me to uninstall the printer, then I had to go through and manually add the printer. Installing the printer makes you lose some of the functionality such as the ability to fax straight from your PC.

Since removing this software the error message has changed a little, it is now as follows;

Thanks again for any input.

Event Type:      Error
Event Source:      DCOM
Event Category:      None
Event ID:      10010
Date:            4/06/2008
Time:            7:18:59 AM
User:            N/A
Computer:      SERVER1
Description:
The server {5A5AA0AA-1DEB-4683-96B0-B43301E83971} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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Zuhir ElgmatiApplications and Systems AdministratorCommented:
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Zuhir ElgmatiApplications and Systems AdministratorCommented:
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
"such as the ability to fax straight from your PC."

SBS gives you that ability natively as long as you have a modem in your server.  Plus, the SBS-based faxing allows you to fax directly from Outlook or any Office program.  So I don't see this as a problem.

That error would indicate that the HPBPRO.EXE program is still installed on the server.  (Or at least is in the registry).  Search for the GUID (5A5AA0AA-1DEB-4683-96B0-B43301E83971) in the registry and delete any instances you find.  (Be sure to back up those keys or the entire registry  first before deleting them though, just in case there are other issues).

Jeff
TechSoEasy

P. S.  zuhairGmaty... once again you have posted links which have NOTHING to do with this issue.  Both of those are related to Terminal Services or Citrix connections.  Please be more careful in the future, and be sure that you are familiar with the products listed in the original question.  Thanks.
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