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wysardry asked on

Delete carrier service books from Blackberry?

Hi folks, really odd question, related to work.

Canada, Bell, 8703e, newest BB OS.

We were recently acquired by a bigger company, and got access to their BES server. Everyone in the office is fine, getting both Bell and Exchange email, but for one person. We've tried a lot of things, but our parent company won't give us any more support until we delete "Bell" from the RIMs. They make mention of the Bell service books specifically, and indicate that their RIMs only use their BES server, and don't have other service books.

I've already tried formatting the device, but it auto-grabbed the service books again (does that sound right?), so I'm not very sure how to proceed. It seems to me that the device is going to get the carrier's service books no matter what. Is that accurate? I guess I either need to do what their asking, or find evidence that they don't know what they're talking about, before we can proceed.

Any insight for this would be greatly appreciated; I realize it sounds convoluted, but our parent company is adamant, right from the top, so to speak, that we make it single-service only.
BlackBerry

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duffman76

8/22/2022 - Mon
duffman76

You are going to get the service book from the provider.  You can remove it as many times as you want but it is going to come back.  They can set a policy up to prevent you from using the provider software that usually comes with the service books if they want.  Some come with a special media icon or a different browser.
ASKER
wysardry

Hm. Do you think it's possible to delete/disable the service book entries that apply to Bell email? There's a lot of entries in the list, and I'm not sure where to start, but it's possible that by unchecking those, we'd fall into their category of "compliance". We don't need email from the Bell service at all, just the Exchange one.
ASKER CERTIFIED SOLUTION
duffman76

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