troubleshooting Question

Delete carrier service books from Blackberry?

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wysardry asked on
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Hi folks, really odd question, related to work.

Canada, Bell, 8703e, newest BB OS.

We were recently acquired by a bigger company, and got access to their BES server. Everyone in the office is fine, getting both Bell and Exchange email, but for one person. We've tried a lot of things, but our parent company won't give us any more support until we delete "Bell" from the RIMs. They make mention of the Bell service books specifically, and indicate that their RIMs only use their BES server, and don't have other service books.

I've already tried formatting the device, but it auto-grabbed the service books again (does that sound right?), so I'm not very sure how to proceed. It seems to me that the device is going to get the carrier's service books no matter what. Is that accurate? I guess I either need to do what their asking, or find evidence that they don't know what they're talking about, before we can proceed.

Any insight for this would be greatly appreciated; I realize it sounds convoluted, but our parent company is adamant, right from the top, so to speak, that we make it single-service only.
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