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LZ1Flag for United States of America asked on

Firewall not allowing me to browse out

Hello Experts,
My old router went out on us and I bought a highly recommended netgear FVS318.  We have a static IP setup through our ISP.  The ISP has provided a modem with a router inside of it already.  Here is the problem though, I cannot browse out when I am connected through the firewall, but when I am connected directly into the modem I have no problems at all.  The details are below:

Modem IP:
Suffix: wp.comcast.net
DNS is set manually to the comcast DNS servers.  
DHCP is disabled.  
Bridged mode is enabled through the ISP automatically

Inside the router the static information is in there and set.  However I cannot ping, tracert or even browse out to the modem or internet.  DHCP on the router is on with the IP range from

Please help!!
Hardware FirewallsRouters

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Last Comment

8/22/2022 - Mon

You did not mention if you ever logged into the new firewall and configured it.

Test # 1:  With your computer behind the firewall (which is behind comcast's router, browse this;

If you get google's web site, then you did not configure DNS correcty at the new firewall DHCP server.

If you didn't get anything, reset the firewall back to factory settings and start again, using Netgears setup documentation.

I completely forgot to mention that I originally configured it for my static IP.  However, when I called Netgear support, they said that since the modem is doing the static IP I can set the firewall for dynamic IP and set it as the DHCP server.  So after I reset it to factory settings, then I would just set it for DHCP and input the DNS that comcast gave me??? I did try to browse the IP you gave me and I did not get anything at all.

Ok, I think I've made some progress.  I now have internet through the firewall, but when I connect it to my 16 port netgear switch, no internet.  WTF?!
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