troubleshooting Question

Broadband SNR very low all of a sudden

Avatar of joefolkes
joefolkes asked on
9 Comments1 Solution836 ViewsLast Modified:
Hello EE,

I have a SBS network, with an ADSL router connected for Broadband access.

One morning I notice internet was sluggish, timing out here and there, and generally a pain to navigate. After checking the ADSL router I saw the below picture (those errors are over a few hours period, over night)

The downstream SNR so very low, and flickers between 4 and 10, I have never had a problem previously on this line, and I havent changed any hardware at all

The broadband provider is AOL UK.
The line/exchange is owned and run by BT.

Tried changing usually settings MTU, PPPoA etc. Also tried changing filter. All did nothing.

My question is what has caused this, and is it AOL UKs problem? BTs problem?

Any suggestions on what I do next?

Many thanks

Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 9 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 9 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros