troubleshooting Question

There was an authentication problem trying to connect to the gateway https://secure.gateway.gov.uk/submission

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NetexpertsFlag for United Kingdom of Great Britain and Northern Ireland asked on
Windows XP
1 Comment1 Solution580 ViewsLast Modified:
Hi Guys

Got a client that has been using IRIS Personal Tax Version 9.0.2 on a Windows XP Pro machine and has been working fine untill now.
When she submits an Internet Return it comes up with this
-----------------------------------------------------------------------------------------
https://secure.gateway.gov.uk./submission
-----------------------------------------------------------------------------------------
there was an authentication problem for (client ID name here)
submitting return (server path) sending communication message
trying to connect to gateway
------------------------------------------------------------------------------------------
It then errors saying to check you have internet access (which we have) or you can open https://secure.gateway.goc.uk/submissions (which we can)

IRIS say it's not an IRIS problem and so must lie with the machine (which i have to agreed since it was working before)
I've added the site to the PC's trusted sites but it's still not working.

I don't know much about IRIS so any help would be great.

Thanks
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