troubleshooting Question

There was an authentication problem trying to connect to the gateway

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NetexpertsFlag for United Kingdom of Great Britain and Northern Ireland asked on
Windows XP
1 Comment1 Solution580 ViewsLast Modified:
Hi Guys

Got a client that has been using IRIS Personal Tax Version 9.0.2 on a Windows XP Pro machine and has been working fine untill now.
When she submits an Internet Return it comes up with this
there was an authentication problem for (client ID name here)
submitting return (server path) sending communication message
trying to connect to gateway
It then errors saying to check you have internet access (which we have) or you can open (which we can)

IRIS say it's not an IRIS problem and so must lie with the machine (which i have to agreed since it was working before)
I've added the site to the PC's trusted sites but it's still not working.

I don't know much about IRIS so any help would be great.

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