Avatar of pathix
pathixFlag for Canada asked on

Notes crashing when attempting to open HTML email

I've got a client experiencing issues opening HTML email in Lotus Notes 7.0.3. When they attempt to open a HTML message Notes hangs, forcing the user to end task it. Now I've done all the basic DB stuff fixup, compact, design refresh, etc... But none have resolved the issue

It's seems to me that Notes is attempting to render the message but just can't. Any ideas?


Lotus IBM

Avatar of undefined
Last Comment

8/22/2022 - Mon

In the Location document, mail tab, Format for messages addressed to internet addresses: make it as MIME Format
Felix Grushevsky

Check user preferences in the person document. Open your Domino address book (names.nsf on server), go to the "People" views and check person documents of the users who have this trouble. Look for the field "Format preference for incoming mail:" - it should say "Keep in senders' format" (better choice) or "Preffers Mime)

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes