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pathixFlag for Canada asked on

Notes crashing when attempting to open HTML email

I've got a client experiencing issues opening HTML email in Lotus Notes 7.0.3. When they attempt to open a HTML message Notes hangs, forcing the user to end task it. Now I've done all the basic DB stuff fixup, compact, design refresh, etc... But none have resolved the issue

It's seems to me that Notes is attempting to render the message but just can't. Any ideas?

Thanks

Lotus IBM

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brwwiggins

8/22/2022 - Mon
madheeswar

In the Location document, mail tab, Format for messages addressed to internet addresses: make it as MIME Format
Felix Grushevsky

Check user preferences in the person document. Open your Domino address book (names.nsf on server), go to the "People" views and check person documents of the users who have this trouble. Look for the field "Format preference for incoming mail:" - it should say "Keep in senders' format" (better choice) or "Preffers Mime)
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brwwiggins

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