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Some domains do not receive emails from our domain
I have a very urgent problem.
Our users can send emails to other domains and receive all emails from all other domains. However, for about a week or so we can't send emails to users in two-three other domains. We receive an ndr stating that:
eTrust Secure Content Manager SMTPMAIL could not deliver the e-mail below because of unreachable host Please check the recipients e-mail address before you try again:
test@somenet.com
Original message header:
========================== ========== ===
X-eSCM-MailFrom: <email@ourdomain.com>
X-eSCM-FileID: smtp_48344A7F_1375_0000.ou b
Received: from 10.10.1.1 (10.10.1.1)
by mail.ourdomain.com (10.10.0.10);
Wed, 21 May 2008 18:14:55 +0200
Content-class: urn:content-classes:messag e
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_ 001_01C8BB 5D.CE4C490 E"
X-MimeOLE: Produced By Microsoft Exchange V6.5
Subject: test
Date: Wed, 21 May 2008 18:14:54 +0200
Message-ID: <smtp_48344A7F_1375_0002.e ml@ourdoma inserver.o urdomain.l ocal>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Topic: test
Thread-Index: Aci7Xc3xDjdtY/ydRIq5uBxrVd ec+w==
From: "Bahramov Zaur" <email@ourdomain.com>
To: <test@somenet.com>
What is going on? Now, while I write this I received complains that there're more domains that can't receive emails from us.
Our users can send emails to other domains and receive all emails from all other domains. However, for about a week or so we can't send emails to users in two-three other domains. We receive an ndr stating that:
eTrust Secure Content Manager SMTPMAIL could not deliver the e-mail below because of unreachable host Please check the recipients e-mail address before you try again:
test@somenet.com
Original message header:
==========================
X-eSCM-MailFrom: <email@ourdomain.com>
X-eSCM-FileID: smtp_48344A7F_1375_0000.ou
Received: from 10.10.1.1 (10.10.1.1)
by mail.ourdomain.com (10.10.0.10);
Wed, 21 May 2008 18:14:55 +0200
Content-class: urn:content-classes:messag
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_
X-MimeOLE: Produced By Microsoft Exchange V6.5
Subject: test
Date: Wed, 21 May 2008 18:14:54 +0200
Message-ID: <smtp_48344A7F_1375_0002.e
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Topic: test
Thread-Index: Aci7Xc3xDjdtY/ydRIq5uBxrVd
From: "Bahramov Zaur" <email@ourdomain.com>
To: <test@somenet.com>
What is going on? Now, while I write this I received complains that there're more domains that can't receive emails from us.
Is the ip address of the server reponsible for sending email outbound registered on a internet DNS with your outbound domain name? If not, this might give problems when a spam filter does a reverse lookup.
I would check to see if I'm on any blacklists. I ran into a problem similar to yours and lo and behold, I was blacklisted on a couple servers because I was once an open relay. I would check two sites to verify since some sites can give a false-positive.
www.dnsgoodies.com
www.mxtoolbox.com
www.dnsgoodies.com
www.mxtoolbox.com
ASKER
I suppose it's a malformatted disclaimer set on eTrust SCM... We're not in the blacklist. I check it at least twice a week. I will write back after modifying it to see if it worked.
ASKER
OK. I've set up a proper format (I think it's proper) for disclaimer in CA SCM and some messages now pass through, though there're still some domains that don't receive emails...
I've made a test with telnet client to send email and I've noticed that when I send email from telnet message arrives with the strange From: field which says "derived from envelope by postmaster@mail-mx-3.tisca li.it <email@address.com>".
instead of email@address.com there's my real e-mail address. Can this be the reason?
I've made a test with telnet client to send email and I've noticed that when I send email from telnet message arrives with the strange From: field which says "derived from envelope by postmaster@mail-mx-3.tisca
instead of email@address.com there's my real e-mail address. Can this be the reason?
ASKER
This was not actually a problem... Fixing disclaimer resolved most issues but still we have this problem, although with less recipients.
When emails are routed through our local SMTP, let's say 10.10.1.1 where is our ISA and eTrust SCM installed, we sometimes get the error report from SCM that says as follows:
-------------------------- ---------- ---------- ---------- ---------- ---------- -----
eTrust Secure Content Manager SMTPMAIL could not deliver the e-mail below because of unreachable host Please check the recipients e-mail address before you try again:
recepient_address
Original message header:
========================== ========== ===
X-eSCM-MailFrom:"exchange_ user_email _address"
X-eSCM-FileID: smtp_4874D255_614A_0000.ou b
Received: from 10.10.1.1 (10.10.1.1)
by mail.companyname.it (10.10.0.10);
Wed, 09 Jul 2008 16:59:33 +0200
Content-class: urn:content-classes:messag e
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----_=_NextPart_ 001_01C8E1 D4.653D8F8 E"
Disposition-Notification-T o: "exchange_user_email_addre ss"
X-MimeOLE: Produced By Microsoft Exchange V6.5
Subject: I: Subject
Date: Wed, 9 Jul 2008 16:59:32 +0200
Message-ID:
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
Thread-Topic: Subject
Thread-Index: AcjhD4I6JFOQCfb2R6myqpLbXK 8V3wAxOBaA
From: "exchange_user_email_addre ss"
To: "recipient_email"
-------------------------- ---------- ---------- ---------- ---------- ---------- -----
So, in this case I have to add domain of the recipient to the address space under exchange server connector (which points to our ISP smtp). In this case emails that generated error as above go out and are successfully delivered.
My problem is to find out the reason why some domains fail to receive emails from our local SMTP but receive emails when routed through provider's SMTP.
Is there a way to troubleshoot that?
Thanks!
When emails are routed through our local SMTP, let's say 10.10.1.1 where is our ISA and eTrust SCM installed, we sometimes get the error report from SCM that says as follows:
--------------------------
eTrust Secure Content Manager SMTPMAIL could not deliver the e-mail below because of unreachable host Please check the recipients e-mail address before you try again:
recepient_address
Original message header:
==========================
X-eSCM-MailFrom:"exchange_
X-eSCM-FileID: smtp_4874D255_614A_0000.ou
Received: from 10.10.1.1 (10.10.1.1)
by mail.companyname.it (10.10.0.10);
Wed, 09 Jul 2008 16:59:33 +0200
Content-class: urn:content-classes:messag
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----_=_NextPart_
Disposition-Notification-T
X-MimeOLE: Produced By Microsoft Exchange V6.5
Subject: I: Subject
Date: Wed, 9 Jul 2008 16:59:32 +0200
Message-ID:
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
Thread-Topic: Subject
Thread-Index: AcjhD4I6JFOQCfb2R6myqpLbXK
From: "exchange_user_email_addre
To: "recipient_email"
--------------------------
So, in this case I have to add domain of the recipient to the address space under exchange server connector (which points to our ISP smtp). In this case emails that generated error as above go out and are successfully delivered.
My problem is to find out the reason why some domains fail to receive emails from our local SMTP but receive emails when routed through provider's SMTP.
Is there a way to troubleshoot that?
Thanks!
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