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Morne_Icas asked on

WSUS updates not running on XP PC's

The XP PC's within our organisation stopped updating from our WSUS server, and at the moment we receive the update icon at the bottem of the desktop next to the clock, and it looks like the update will start but then the icon dissapears and no extra updates are being installeed.
We did change the domain name recently and I did update the group policy to reflect the new domain name.
Any ideas will be most appreciated?
Active Directory

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Morne_Icas

8/22/2022 - Mon
USAF_The_One

May have some corrupt DB stuff in your WSUS system that's preventing updates from installing on your PC's when was the last time a server cleanup was done on your WSUS database? Try that, and see if your updates can get applied. Also, the Domain name of the WSUS server must match that of the PC's you are updating and obviously the GPO must reflect the new domain name as well, which looks like you've done that. Make sure that policy is linked to Authenticated Users, Domain Users, and Domain Computers.
ASKER
Morne_Icas

Thank you for the quick response. What would you suggest as the best way to clean the WSUS DB? I did run the server cleanup wizard from within WSUS.
The domain name does match, and the new domain name is reflected within the policy.
I have also ensured that the policy is linked to all suggested groups.
Still not updating after running gpupdate.
USAF_The_One

Do GPUPDATE /FORCE

The server cleanup wizard should help clean the DB and parse any unnecessary data from it. May want to check the WSUS Logs.\

C:\Program Files\Update Services\LogFiles

The one you need to review is the Change log.

Also, try to run manual updates and see if they can get updates. If so, then we know it's not a client issue.
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William Peck
ASKER
Morne_Icas

Hi There,
I have attached the change log file.

I can run a manual update.

At the moment some PC's are actually updating, but some are still struggling with the updates.


Change.log
USAF_The_One

May be a replication issue with the group policy and the machines getting updated. Do a GPUPDATE /force on the machines getting updates and check the Even Viewer System Logs and see if they are getting successful policy updates from your domain controller.

Don't see any major failures on the change log so it looks like this may be a replication issue with your clients and the group policy object reflecting the new domain name change.
ASKER
Morne_Icas

You know I said I can run a manual update, well I tried a manual update on one of the PC's that weren't updating through the policy, and it were unable to do the manual update. (Checking for latest updates for your computer scroll bar, just keep on running through)
After doing a gpupdate /force and checking the event logs, those PC's are receiving successful policy updates from the DC.
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USAF_The_One

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ASKER
Morne_Icas

Thank you for your help. Suppose I just have to see why the individual PC's are not able to update at the moment via the policy or manualy.