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Daniel WilsonFlag for United States of America asked on

HP Laserjet 3390 won't scan to Vista PC

One of my tasks is getting a network-connected HP Laserjet 3390 multi-function to scan and save its results on a share on a Vista PC.

I have HP's software running on the PC.
I have created the scan destination and sent that to the HP.
I have shared the scan destination with very liberal permissions.
I have even enabled the Guest account and given it permissions on both the share and the folder.

But when I hit the Scan To button on the HP, I get a message (after about 45 seconds) saying "Scanning Error: Cannot Connect".

When I use the HP software on the PC to tell it to scan, the device goes through quite a sequence like it's going to scan, then sounds a buzzer for about 20 seconds and reboots.  The HP printer/scanner reboots, that is.

What do I do next?

Thanks!
Printers and ScannersWindows Vista

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Daniel Wilson

8/22/2022 - Mon
SOLUTION
Robert Sutton Jr

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Robert Sutton Jr

Or if that doesn't work, go here and ensure you have the latest driver installed.

http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=1140785&lang=en&cc=us
ASKER
Daniel Wilson

1.  The device is not connected locally, i.e. via USB.  It is connected only via the network.

2.  Yes ... All I've tried.  There may be other PC's on the network that don't, but I don't think that should matter.  I'm not trying to scan to them.

3.  Yes, done.

4.  Yes, the PC's can see the printer/scanner.  Perhaps the reverse is not true ... but I don't know how to run a PING or NSLookup from the printer/scanner!
Robert Sutton Jr

Well, if you can ping the printer/scanner form anywhere on the network.... Then its being seen. At this point it must be a settings issue.... Can you access this destination directory from aonther PC on the nework?
Have you checked your settings in Windows Firewall? Exceptions?
If you aren't sure, then disable the Firewall altogether on the destination PC and try to scan to  it again. What happens?
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William Peck
ASKER
Daniel Wilson

>> Can you access this destination directory from aonther PC on the nework?

Yes

>>Have you checked your settings in Windows Firewall? Exceptions?

Turned it off. Also turned of the MacAfee firewall.

Now ... how would I tell the HP scanner what credentials it needs to get to the folder?  That's why I tried Guest ... though that failed too.

Thanks for the ideas!
Robert Sutton Jr

Well, if you are just scanning from 1 or 2 PCs, then you would have to MAP from those PCs you are scanning from or sending the "Scan" command from, and map that scan command to the Shared directory. This can be done from within the HP scan software.  You will have to map it out from each PC's software installation.
       As far as going directly to the scanner, placing the doc on the scanner, and from the "Front" panel trying to send that scanned doc to a shared folder ... You'll probably have to look up that option in the settings on the front panel or consult the user manual for the exact option set.
ASKER
Daniel Wilson

I've done that mapping -- this version of the software calls it creating a scan destination and sending it to the scanner.

Again, thanks!
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ASKER CERTIFIED SOLUTION
Daniel Wilson

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