troubleshooting Question

HP Laserjet 3390 won't scan to Vista PC

Avatar of Daniel Wilson
Daniel WilsonFlag for United States of America asked on
Printers and ScannersWindows Vista
8 Comments1 Solution5041 ViewsLast Modified:
One of my tasks is getting a network-connected HP Laserjet 3390 multi-function to scan and save its results on a share on a Vista PC.

I have HP's software running on the PC.
I have created the scan destination and sent that to the HP.
I have shared the scan destination with very liberal permissions.
I have even enabled the Guest account and given it permissions on both the share and the folder.

But when I hit the Scan To button on the HP, I get a message (after about 45 seconds) saying "Scanning Error: Cannot Connect".

When I use the HP software on the PC to tell it to scan, the device goes through quite a sequence like it's going to scan, then sounds a buzzer for about 20 seconds and reboots.  The HP printer/scanner reboots, that is.

What do I do next?

Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 8 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 8 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros