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regsamp asked on

Delay in user's Outlook Mailbox

We have a user who has Outlook 2007 and it is fully updated on a Windows XP Pro machine and we have an Exchange 2003 server.  Her e-mail that is sent out is having intermittent delays.  People are getting the e-mail she sent out hours after.  There are no errors on the server or on her machine.  When we check the Exchange queue, nothing shows hanging up.  It is not a particular e-mail or attachment that does it either.  She has just typed "okay" and that e-mail has taken hours.  Problems with the profile or PST/OST??  Any assistance offered would be greatly appreciated.  
OutlookEmail SoftwareExchange

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regsamp

8/22/2022 - Mon
jhyiesla

Is it possible that her Outlook is set to only send out every so often?
ASKER
regsamp

Checked that and no, it is not set to only sent out every so often.  
ASKER CERTIFIED SOLUTION
jhyiesla

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ASKER
regsamp

Happens on both.  
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rwheeler23
jhyiesla

Do you have more than one Exchange server and is this user on one that they shouldn't be on?
ASKER
regsamp

We just have one Exchange server.  Ran ost, pst, outlook.exe /cleanprofile and outlook.exe /cleanrules repairs on it.  Turned off the cached mode so will monitor from here unless any other suggestions?  
jhyiesla

Only other suggestion (which is a little extreme) is to pull off all user's Outlook info into a PST file, delete her Exchange account, make a new one and import from the PST file. Perhaps even wipe and reinstall office. I've seen Office do some weird things, but this is a new one. I tend to want to blame Exchange, but can't think of anything in Exchange that would cause this for just this one user.
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ASKER
regsamp

Hmm, I agree, a little extreme, maybe we can see how the rest of the stuff goes.  
SOLUTION
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ASKER
regsamp

Well, problem is so intermittent but I could create a defer delivery set and see.  Will try and update when possible.  
ASKER
regsamp

Problem has not reoccurred.  Thanks for the help.  
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