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LuttonFlag for United States of America asked on

Malware lzx32.sys

I have the rustock.b infection on a PC and I ran rustockbfix.exe to try to remove it and now it is in a constant reboot and I can't even get it into safe mode without it rebooting.

Please help!!

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IndiGenus

8/22/2022 - Mon
ASKER
Lutton

I'm hoping to find a solution for this today so I'm upping the points!!

It's a Toshiba A25-S208 Laptop running Window XP Pro

Please help!

IndiGenus

Hi,

Sorry to hear of your troubles...

If it hasn't been able to boot into Windows possibly Last Known Good Configuration would work. Have you tried that?
ASKER
Lutton

Yes and that didn't work either
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IndiGenus

If booting into Windows is not possible then you may need to do a repair install.
ASKER
Lutton

we knew that we could do a repair install - but we're trying to avoid that because we can't find the original OS disk.  Can we use any OEM disk and then still use th product key from the bottom of the laptop?
IndiGenus

No that will not work. Next step would be to use the recovery console to do a system restore. It is not a simple task but can be done. It is described here...

http://support.microsoft.com/kb/307545

Note you won't need the original disk for this.
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ASKER
Lutton

Hi - sorry I was gone for the long weekend -

In this article there is a warning - "Warning Do not use the procedure that is described in this article if your computer has an OEM-installed operating system. The system hive on OEM installations creates passwords and user accounts that did not exist previously. If you use the procedure that is described in this article, you may not be able to log back into the recovery console to restore the original registry hives."  

How serious should we take this warning?

Thanks for all your help.
ASKER CERTIFIED SOLUTION
IndiGenus

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IndiGenus

Hi and thanks for the points....but what was the solution?