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MOS2008Flag for United States of America asked on

Administrator view another users exchange 2007 mailbox via OWA?

Hey all,

We recently upgraded to Exchange 2007, one drawback that I've not been able to figure out yet, is having administrative access to another users account via OWA. Our helpdesk is responsible for helping out users when they call in, such as a user forgetting to set their out of office, etc. In Exchange 2003, we used to be able ot go to:


Put in our administrator user/pass, and login to that users mailbox to help them.

Now, in Exchange 2007, either I havent' found the right path, or haven't setup access, but the same link above doesn't appear to work on our exchange 2007 server:


Any way for our helpdesk to login to client email accounts via OWA to support them?
ExchangeWindows Server 2003

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Last Comment

8/22/2022 - Mon


At the top bar where it says your name (between options and my site) if you click the name it will let you type another username and connect. Is this what you were after?


Everything is described here

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William Peck

I think it is more administrator permissions, I found the link in the first post, but unable to view using the admin login -- where  might the admin setting be, to be able to do this..?

right click the mailbox, and choose Manage FUll Access and add the administartor there though the wizard, or you can go to adsiedit.msc or ADUC and modify the permission to send as /recieve as from there there, but i recommend the first one

Any way to enable access to all? We have hundreds of mailboxes.... :(
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Thanks to everyone that helped.