We recently upgraded to Exchange 2007, one drawback that I've not been able to figure out yet, is having administrative access to another users account via OWA. Our helpdesk is responsible for helping out users when they call in, such as a user forgetting to set their out of office, etc. In Exchange 2003, we used to be able ot go to:
Put in our administrator user/pass, and login to that users mailbox to help them.
Now, in Exchange 2007, either I havent' found the right path, or haven't setup access, but the same link above doesn't appear to work on our exchange 2007 server:
Any way for our helpdesk to login to client email accounts via OWA to support them?