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jsuanqueFlag for Australia asked on

No Sound after a fresh install of windows XP Pro SP2

Hi,

I've installed Windows XP Pro SP2 on my old motherboard Gigabyte GA-7VM400M-RZ. Downloaded all necessary drivers on Gigabytes website and installed it on the following order...Chipset, Audio, LAN, USB and then VGA and initially disabled the Windows update. But unfortunately got no sound at all. Checked the following obvious cause or warnings ...

1.0 Device Manager - All devices are ok including the sound (VIA drivers or Vinyl Devices are also ok).
2.0 Checked the sound setting and all are correctly configured (No muted settings), Sounce devices are Windows certified.

Then tried following checks...

3.0 Tried running windows media player without problem except thate there's no sound coming out.
4.0 Tried on two different speakers (Logitiech R20 and Z5500) but still no sound.
5.0 Tried with Razer Barracuda Headset and still no sound.
6.0 Downloaded and installed the latest driver from VIA but still no sound.
7.0 Tried installing all available windows updates but still no sound.
8.0 Tried installing a PCI sound card (disabled the Onboard sound in BIOS) and installed its latest corresponding drivers but still no sound coming out.
9.0 Tried reinstalling/reformat and install everything accordingly (Lates Drivers, windows update, all obvious checks, etc...) but unfortunately there's still no sound coming out.

At the moment i already run out of ideas on how to resolve the issue. I was thinking that this might be a mobo problem but unfortunately could not test it with others since i don't have any other motherboard which supports the CPU that i'm currently using.

Hence, any suggestion or better yet proven solution on my dilemna will be very much appreciated. And also, is there any tool or way that you could test a motherboard if all necessary components are working without resorting to a different mobo test?

Cheers,
Jack
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Last Comment
nobus

8/22/2022 - Mon
blimster

What are you using to test for sound? Media file?

You can check what default sound device that windows is using for audio.

Control Panel>Sounds and audio devices

Audio tab Sound playback:

You can also test your sound with direct x diagnostic

Go to the command prompt Start>Run
Type "cmd" and it should pop up
Type "dxdiag"
there should be a sound tab  for you to test your sound

Other then that im out of looks like you've covered most things
Did you check that you plug the speakers in the right port? ie not the mic
Speakers all powered on
It can be confusing sometimes if you have a 5.1/7.1 sound card but only use 2 speakers
nobus

and no errors   at all ?
nobus

check also event viewer for errors
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rindi

Check your services (right click "My Computer", "Manage"), is "Windows Audio" started?

ASKER
jsuanque

Hi Blimster,

Tried using media file, even installed and run K-Lite Codec pack 3.90 and the test run/fix went well but still no sound. Also did dxdiag as well but unfortunately on the sound tab or test still could not hear anything at all. And yup all speakers test has power (Logitech R20 & Razer Headset thru USB). He,he,he...i even tried swapping the speaker jack unto different ports (though i know its obviously wrong) but yes thats not the problem.

Hello Nobus,

Yup, i don't see any error message on the following...

Device Manager
Event viewer
Running media player
During installation and update of drivers

And the only message i got is on the dxdiag sound diagnostic (directsound -> DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)), which is presumably a very broad or genreal error statement...

...do you reckon i miss to check on something?
ASKER
jsuanque

Hi Rindi,

I've retarted the windows audio service more than a couple of times and yes its correctly configured but still no sound.\

Cheers,
jack
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nobus

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ASKER
jsuanque

I'll try this one out.
ASKER
jsuanque

Run Knoppix and evrything's fine except for sound. Anyway, tried a different approach. Refromat  and reinstalled OS, then installed all mobo drivers except for VGA, then installed VGA crad and drivers, run full windows update....and...VIOLA!!! I've got sound. Honestly i don't know how except that i missed the Mobo VGA Driver installation and thats the only difference compared to my three installations. And another positive weird thing, i run knoppix and the startup sound is there as well.
And in fairness, i love this Knoppix pretty helpful on some sort.

Anyway, i'm pretty much happy that i already have sound and will be closing this post. Guys, thanks for all the time.
ASKER
jsuanque

Thanks for the Knoppix, tried it on one of my problematic machine and this thing really helps.
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nobus

>>  the Mobo VGA Driver   <<  it has probably the chipset driver included
>>  And in fairness, i love this Knoppix    <<   Me too - it helps if you have such a cd around to test various things out!