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normanmlFlag for United States of America asked on

IE6 freezes

Using IE6 (XP/SP2) I'm trying to save and reopen the following WEB site:

http://www.nytimes.com/2008/05/25/magazine/25lives-t.html?_r=1&ref=magazine&oref=slogin

1. With this PARTICULAR WEBsite, I cannot save it as Web Page Complete. I get a dialog that says simply can not save.

2. I can save it as .htm or .mht, BUT when I set IE6 to offline and try to open either saved file, I get the yellow content bar, and when I "allow" the content, IE6 freezes completely and I have to quit the program.

3. Using FireFox I can open the .htm file without problems but not the .mht file.

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I'm sure I'm going to be advised to upgade to IE7, but what's going on with IE6 and this particular site. I can save other sites in IE6 at either htm or complete pages.
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jcimarron

8/22/2022 - Mon
jcimarron

normanml--I am sorry to say it, but I can save that page as Webpage Complete using IE7 (and WinXP SP3).
Perhaps this is the reason you cannot.  http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.setup/msg/a5bb4e9859cf159d

Having said that, are you sure you really want to save it as Webpage Complete?  That creates an .htm file and a folder.  These TWO have to be kept together, but they are at two different levels and that difference has to be maintained.  It is difficult to move or send these two as an email attachment because of that.  I almost always save as .mht. (Web Archive (Single File) ).  Just one file to deal with.
normanml--I am sorry to say it, but I can save that page as Webpage Complete using IE7 (and WinXP SP3).
Perhaps this is the reason you cannot.  http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.setup/msg/a5bb4e9859cf159d
Having said that, are you sure you really want to save it as Webpage Complete?  That creates an .htm file and a folder.  These two have to be kept together, but they are at different levels and that difference has to be maintained.  It is difficult to move or send these two as email attachment because of that.  I almost always save as .mht. (Web Archive (Single File) ).  Just one file to deal with.
Also, if I look into IE7 Help, I learn that
"What happened to offline favorites?
The offline favorites feature has been removed from Internet Explorer. If you want to read web content offline, here are a couple of different ways to do it:

Subscribe to an RSS feed. Many websites offer content as feeds, which can be downloaded and read offline. For more information about feeds, see Using feeds (RSS).
Save a webpage as a web archive (MHT) or HTML file. For more information, see Save a webpage on your computer. "
I do not know if this is true of IE6.  I think IE6 "offered" offiline viewing, but I seem to remember that I always had problem seeing pages offiline in IE6.

P.S.  I can see that NY Times article both as .mht and .htm files Online and Offline, but the latter is somewhat rearranged from the original page when I open it Offline.  The .mht file is an exact duplicate of the original.  And as mentioned, the .htm file is accompanied by a folder.
ASKER
normanml

I understand all of the above. And I should upgrade to IE7. But before I do I'd like to know whether I have a corrupted IE6 and why it won't A) let me copy the above web site complete B) Why when I do get a copy of an .htm page or an .mht (I can make both those copies) IE6 hangs and freezes when I open them offline and I get the error in the event log:

Event 1002: Hanging application iexplore.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
jcimarron

normanml--Sorry for the duplication in my earlier post.
Thanks for the error message.  Unfortunately, while this is a fairly common error, there does not seem to be a single cause or solution.
Here is what Google offers.
http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLG,GGLG:2006-38,GGLG:en&q=Event+1002%3a+Hanging+application+iexplore%2eexe
Your specific circumstance does not seem to be mentioned.  So it may not be worth reading too many of those references.
However, you will see that using Event Viewer is often recommended.  Good idea.
Start|Administrative Tools|Event Viewer|click System in the left panel.  Now click on redball error icons in the right panel that are time-stamped when you had the problem.  The first window will give you some info.  Probably somewhat cryptic, but see what you can make of it or report here.  Then click on the blue go.microsoft.com link.  The next window is likely to have more understandable info and may even offer a solution.  If you need more help, post that info as well.  (Too many people do not click on the go.microsoft.com link and miss that potentially important info.)
P.S.  I do not get the "yellow content" bar when I visit the NYTimes page.  What is the exact message it gives you?  I assume this is the Information Bar.  Here is a reference will show you most of the messages the Information Bar provides.  This may help you narrow the cause, which probably is some setting in your IE Tools| Internet Options settings that conflicts with the requirements of the NYTimes page.  My guess is that it has to do with ActiveX, but I will await your response.
http://support.microsoft.com/default.aspx?kbid=843017&product=windowsxpsp2
You can turn off some of the Information Bar messages.  
For example the one dealing with Active X.  See the last 40% of this reference in the section headed by "To allow any Web site to run scripts and ActiveX controls on your computer:"
http://www.winxptutor.com/lmzunlock.htm
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
ASKER
normanml

1. The errors in event viewer are not in system but in "application." Here's the event "description": Hanging application iexplore.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000. So the IE hang address doesn't look like much help. Expanding the link in the error messege box, I get:

Details
Product: Windows Operating System
ID: 1002
Source: Application Hang
Version: 5.2
Symbolic Name: ER_HANG_LOG
Message: Hanging application %1, version %2, hang module %3, version %4, hang address 0x%5.
   
Explanation
The indicated program stopped responding. The message contains details on which program and module stopped responding. A matching event with EventID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.
   
User Action
No user action is required.

Now, to lay out the skein of troubleshooting. In IE6 I save the web page as a test to three different file formats. Test 1, I try save as Web Page compelte (this just a test.) A dialog box open, its begins to save, with the percentage slider counting down, and all of a sudden it stops, the dialog box freezes, and I get a red X with "This Web page could not be saved."

Test 2,  I save the Web page as Web Page HTML only, generate an .htm file, set IE6 to "work offline" and try to "open" the page from the drop down "file" menu.  I get a dialog that says, Web Page is not available offline, and that I have to click connect. I ignore this dialog, close it. At the top of the browser window I also get the yellow advisory bar. "To Help proptect your security, Internet Explorer has restricted this file from showing active contgent that could access your computer. Click here for options."  I click, and check "Allow Blocked Content." I get a security warning dialog that says, "Allowing actice contenst such as scrippt and Active X contols can be useful but actice conents etc...." I click "Yes." I get along dialog that tell me, "The Web page you requested is not available off line" and am again urged to click connect. I ignore this and click "Stay Offline." At that point, an hourglass appears. Sometimes it never goes away. Sometimes it stays there for 2-3 minutes and finally disppears and the file displays properly. In other words, it takes quite a long time for IE6 to find what it's looking for to free up the frame and display it properly, and sometimes it never finds what it's looking for and the program just freezes. I add again, that I can open that .htm file in FireFox offline without any problems.

Thanks for thinking about this.

 
 

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Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx.
 
ASKER CERTIFIED SOLUTION
jcimarron

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ASKER
normanml

Thanks very much. I'll give those options a try.
jcimarron

You are welcome.  Hope you have eventual success.
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