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Krasilnikoff asked on

Outlook 2003 - Periodic problem: Unable to create new appointments

I have a few exchange 2000 users on outlook 2003 who lose the ability to create/access/edit appointments in their own calendar from time to time.

It's periodic problem and I have been unable to recreate it or force it.

When the problem arises, the user is still able to create appointments in shared calendars. And others have no problem creating appointments in the users calendar.

I have tried upgrading said clients to SP3 with no succes, I have tried rebuilding the .ost, reinstalling outlook, /cleanreminders, /cleanfreebusy but the problem persists. MS support have tried to assist me but came up empty.

If Outlook is closed after the problem arises, the outlook.exe process keeps running. If outlook.exe process is terminated and Outlook restarted everything works.

I thought I would give it one last chance before moving the troubled users to Outlook 2007.

If you need additional details please let me know.
OutlookExchangeMicrosoft Applications

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apache09

8/22/2022 - Mon
peakpeak

First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here:
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
If you do not know how to recreate a profile: http://www.howto-outlook.com/faq/newprofile.htm
After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.
madhusk

Moving the Users to OUtlook 2007 doesn't resolve the problem but you will be in more trouble.

First analyse whether all the outlook 2003 users face the same problem if Yes then check the public folder settings on Exchange or if only few people has the issue then it is a problem with the client machines which you might need to reinstall or repair the MS Office.
ASKER
Krasilnikoff

Its only a handfull of our 2003 users. I have tried the two different approaches to the same solution as provided by peakpeak on two different users. Awaiting result.
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James Murphy
madhusk

Please check the public folder structure in you org.
apache09

If /cleanprofile, as suggested by peakpeak, does not work might try using ScanPst.
http://support.microsoft.com/kb/287497
ASKER
Krasilnikoff

madhusk could you be a tad more specific? TY in advance.
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apache09

Krasilnikoff,

Any updates on this issue?

Have you tried all the recommendations listed above?
If so, what are the results?
SOLUTION
peakpeak

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ASKER
Krasilnikoff

The two solutions provided on cleaning the profile(s) didn't work. Regarding public folders I'm not quite sure what to examine/rectify.

I installed 2007 on one of the machines and the problem ceased to exist.

Any suggestions for a solution, without upgrading, would be much appreciated.
ASKER
Krasilnikoff

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Your help has saved me hundreds of hours of internet surfing.
fblack61
apache09

Did you also try running ScanPst?
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apache09

The Inbox Repair Tool (Scanpst.exe) is a tool designed to help repair problems associated with Personal Folder (.pst) files. The Scanost.exe tool is used to repair offline folder (.ost) files.