troubleshooting Question

Outlook Blackberry Synchronization Issue

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copperhog asked on
ExchangeBlackBerryBlackBerry Programming
18 Comments2 Solutions472 ViewsLast Modified:
We have Exchange/Outlook 2003 deployed globally with Outlook using cache mode.  We have Blackberry users when a user views a mail in Outlook it shows as read, the same mail in BB will then show up as read 10-15 sec later (Good so far).  We then see that Outlook redownloads the mail again in outlook even though no change has taken place.  This is causing issues as Outlook ends up downloading the same mail twice.  This only happens with BB users.  It seems that when the view in BB changes from not read, to read that it somehow triggers a change in exchange that makes outlook download the same message again.

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