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Mouse and Keyboard stop working during Windows Server 2003 R2 Upgrade from Windows Server 2000.

I am in the midst of upgrading from windows 2000 Server to Windows 2003 R2 and during the installing devices portion of the upgrade my USB mouse and keyboard stop working and I need to make a selection of where my NIC driver is located.  So basically I need to hit the browse button and my mouse and keyboard don't work so I can't.  I have rebooted twice, the mouse will work up until the installing devices portion. Then the pointer disappears.  Also server has no PS/2 ports.
PeripheralsMicrosoft Server OSWindows Server 2003

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setis

8/22/2022 - Mon
jhyiesla

Wow, I've never seen that before...usually devices like that just work.  Too bad there is no PS/2 ports. Have you tried plugging in another USB mouse either before you reboot or while your at the screen where you need to move on?
ASKER
intersource

Tried both actually, to no avail.  Now trying two USB mice plugged in at same time.  :( not looking good.
jhyiesla

Do you happen to have a hardware-based KVM over IP around?  Like something from Raritan?

Do you have a PS/2 to USB dongle?  even though it's USB, if you could put a PS/2 mouse on it that might work.
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fblack61
ASKER
intersource

no KVM and I only have USB to PS/2 convs.  It being memorial day and all I don't think I am going to find any either.  
jhyiesla

Does the BIOS setup of the server have a setting for legacy USB?  If it does and if it's disabled, try enabling it.
ASKER
intersource

no option for it....
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jhyiesla

What brand of server is it?
ASKER
intersource

Dell PowerEdge 2900 been on the phone with them for 2 hours....They keep focusing on the fact the it is asking for the NIC driver and not the fact that the Mouse and Keyboard aren't working.  I told them to forget about the NIC driver and to get the Mouse and Keyboard working.  The mouse and keyboard stop working about 60 seconds before it is asking me the location of the NIC driver.  
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jhyiesla

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ASKER
intersource

WHOOOOOOOOOOO HOOOOOOOOOOOO I disabled the NIC in the BIOS and it went right on through the Setup.  Mouse and Keyboard are back.  
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William Peck
jhyiesla

I've been in a lot of funky installs and upgrades...glad this one worked out for you.
setis

I actually just had almost the exact same issue occur with a PowerEdge 1850 upgrading from Windows 2000 to 2003.  During device installation the screen would black out for a moment (probably installing video drivers, expected), and when it came back there would be no mouse or keyboard from my USB KVM (and of course I would then have to accept a non-WHQL signed RAID and NIC drivers....).  I ended up having to plug a PS/2 keyboard in which worked.  Never have I been thankful for a PS/2 port on a server until now.